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Illustrator error: Can't open the illustration

Question asked by Brianhor Horrison on Aug 29, 2015
Latest reply on Aug 29, 2015 by Francesco Oorthuizen

Apparently this error isn't very common.

I find help for "Can't open the illustration" errors, but the errors described always contain more info. My error only says what I stated.

Illustrator gives the error, then "opens" the file, but it's blank.

And here's the kicker: I CAN open any of these files normally on another install of Illustrator on the network.



So it's not the files, though just for reference I tried .eps, and .ai.

And it's not an overall Illustrator error, because I have successfully opened some files.



Illustrator doesn't have a preferences file that I know of the way InDesign does, that I might throw away and make it rewrite.



Network permissions are fine, because the user can open/edit/save other files in the same drive and folder.



There's no version differences: we're all on CS1.



Restarting didn't help.



What else?