5 Replies Latest reply on Aug 19, 2015 5:24 AM by Wen Yan

Solidworks always hang, Benchmark Realview score weak

Wen Yan Aug 12, 2015 12:35 PM

I've a new HP workstation, but SW always hang, and cooling fan speedup run; it's happen 2-3 times per day. sometime display unusual flash.

Anybody can help me?

After run Performance Benchmark Test , Compare others same model, my hardware config are more stronger, but the score is very weak, see below. I've also asked HP tech. support, Done a lot of software diagnostics, but still can't settle the problem. I suspect my AMD graphic card working un-stable:

My PC:

HP ZBook 14 G2 Workstation

Win 7 Pro

8G DDR3 Ram

1^st 256 GB PCIe
SSD, and 2^nd256 GB SATA SSD

Integrated with Intel HD 5500 Graphics, and 1 GB AMD FirePro™ M4150

Thks!

Wen Yan

Re: Solidworks always hang, Benchmark Realview score weak

Michael Lawrence Aug 12, 2015 12:44 PM (in response to Wen Yan)

Hi Wen,

What version of SolidWorks are you running on your machine there?

Have you updated your Graphics card driver or at least ensured you are using the certified drivers found here: Graphics Card Drivers | SOLIDWORKS

When you are accessing files are you doing so from your local machine? or are they located on a Network location?

Are you able to repeat the hang is there something in particular you are doing?

Michael
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- Re: Solidworks always hang, Benchmark Realview score weak
  
  Wen Yan Aug 12, 2015 9:48 PM (in response to Michael Lawrence)
  
  SW 2015 SP03,
  I've updated their new driver, when switch to 1st intel integrated Graphic card, SW Rx certified drivers fail, No Realview, But No Hang;
  If Switch to 2nd AMD Firepro, the certified drivers right, But SW hang.
  working files in Local disc;
  it's happen by accident,
  
  the same issue on same PC to be found in this Forum, So far it also still haven't been resolved; unfortunately, I haven't find this post before I order from HP.
  
  there are not any feedback from HP side to me,
  SO Sad !!!!
  
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  - Re: Solidworks always hang, Benchmark Realview score weak
    
    Wen Yan Aug 14, 2015 11:43 PM (in response to Wen Yan)
    
    Today, I try to use AMD Graphic BENCHMARK Test my 2nd graphic card, the test been terminated, running hang. So is it confirm the graphic card fail?
    
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    - Re: Solidworks always hang, Benchmark Realview score weak
      
      Kelvin Lamport Aug 15, 2015 9:18 AM (in response to Wen Yan)
      
      Have you run the SOLIDWORKS Rx > Diagnostics tool?
      Are you using the HP specific 14.301.1002.1006 driver?
      http://www.solidworks.com/downloads/videocarddriver/hp/sp70475.exe
      
      It could be the graphics card, but it could also be the CPU overheating and lowering the voltage to protect itself.
      Try running some temperature monitoring apps like...
      Real Temp - CPU temperature monitoring
      HWMONITOR | Softwares | CPUID
      http://openhardwaremonitor.org/
      
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Re: Solidworks always hang, Benchmark Realview score weak

Wen Yan Aug 19, 2015 5:24 AM (in response to Wen Yan)

I've tried SW Rx ago when 1st problem was happen.
During running SW, the graphic card sometime show AMD Firepro, the test passed; but sometime show Intel integrated HD, the test Error.
i also run the Real Temp to monitor CPU temperature, no strange issue.
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