5 Replies Latest reply on Aug 3, 2015 2:48 AM by Ron Chappell

Erro opening any file (problema ao abrir qualquer arquivo)

Edvaldo Junior Aug 2, 2015 2:14 PM

Good morning!

I have a serious problem in my SolidWorks, after upgrading from Windows 10, the program no longer runs. The program opens up normally, but in time to create a part, or to open a file, the following error appears: "SolidWorks has encountered a problem and needs to close."

Strange because I have friends with the windows 10 running it normally. Already installed in 2013, 2014 and 2015, all giving the same error. Therefore, I conclude that the error is certainly not the version of the SW, but in some configuration it or even in the windows itself.

Could anyone help me? Someone had the same problem?

Does anyone know any channel, website, phone where I can contact to solve the problem?

I'm from Brazil.

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Bom dia!

Estou com um grave erro em meu SolidWorks, depois da atualização do windows 10, o programa não roda mais. Ele até abre normalmente, porém na hora de criar alguma peça (mesmo que do zero) ou ao abrir algum arquivo, ele da o seguinte erro: "O SolidWorks encontrou um problema e precisa ser fechado".

Estranho porque tenho amigos com o windows 10 rodando ele normalmente. Ja instalei o 2013, 2014 e 2015, todos dando o mesmo erro. Logo, concluo que certamente o erro não está na versão do SW, e sim em alguma configuração nele ou até mesmo no próprio windows.

Alguém poderia me ajudar? Alguém teve o mesmo problema?

Alguém sabe algum canal, site, telefone em que eu possa entrar em contato para resolução do problema?

Grato.

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Re: Erro opening any file (problema ao abrir qualquer arquivo)

Jamil Snead Aug 2, 2015 3:43 PM (in response to Edvaldo Junior)

It might be an issue with problematic paths for the templates. I'd double check all of your directories listed in the file locations area of the system options and make sure they are good. You could also try resetting or importing all SW settings from a setup that works.
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Re: Erro opening any file (problema ao abrir qualquer arquivo)

Ron Chappell Aug 2, 2015 5:27 PM (in response to Edvaldo Junior)

Hi,
Try the following.
1. Log onto your PC as the local administrator not a user with admin rights.
2. Follow the instructions below to turn off the problems being experienced in earlier versions of Windows

a. Click 'Start', click 'Run', type "regedit" in the 'Open' box, and then click 'OK'.
b. Locate and click the following subkey in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer
Note: If this subkey does not exist, create it.
c. In the 'Edi't menu, point to 'New', and then click 'DWORD Value'.
d. For the DWORD name, type "RemappedElevatedProxiesPolicy", and then press 'Enter'.
e. Right-click "RemappedElevatedProxiesPolicy", and then click 'Modify'.
f. In the 'Value' data box, type 1, and then click 'OK'.
g. Install SolidWorks or try a repair of your installation.
h. After the application installs successfully, reset the 'RemappedElevatedProxiesPolicy' DWORD value to "0" to re-enable the security fix for KB 3072630 which you won't find as an update to Windows 10 as I think it is part of the OS.

Hopefully this will have the desired effect, it did for me..

Just a bit of additional information, I'm running SolidWorks as administrator in Windows 8 compatibility mode to overcome a few other issues.
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- Re: Erro opening any file (problema ao abrir qualquer arquivo)
  
  Edvaldo Junior Aug 3, 2015 1:21 AM (in response to Ron Chappell)
  
  Ron Chappell,
  
  I did what you said, but unfortunately the error continues.
  
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  - Re: Erro opening any file (problema ao abrir qualquer arquivo)
    
    Ron Chappell Aug 3, 2015 2:48 AM (in response to Edvaldo Junior)
    
    Have you tried running SolidWorks as a different user to see if the problem persists in a different user profile?
    I would also suggest trying a reinstall of all the pre requisite components to see if that helps.
    
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Re: Erro opening any file (problema ao abrir qualquer arquivo)

Miguel Abad Aug 2, 2015 5:57 PM (in response to Edvaldo Junior)

I've installed w10pro from w7pro. The solidworks 2013 which was working with w7, now is working better with w10. I have a DELL m4600 Precision
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