I upgraded our Production EPDM vault to 2015 SP4 a few weeks ago.
I'm seeing the same issue with the preview tab with PDF files and Adobe X, Adobe XI
I know we didnt have this issue when my company went live with EPDM 2015 SP1.
I just tested in EPDM 2016 Beta2, on a completely isolated test workstation.
Still has the same issue. I will keep testing.
On adobe reader uncheck "Enable protected mode at startup" - menu Edit->Preferences->Security(Enhanced)
But unchecking "Enable protected mode at startup" did not help me.
I even completely uninstalled Adobe Reader 10, rebooted,
installed Adobe Reader 9, and still have the issue.
Are you running EPDM 2015 SP4?
It may be a long shot but recently there has been a lot of issue related to a Windows update (KB3072630). If you have done any of your updates since the 15th July you may be affected by it.
If so, on the client machine go to Control Panel > Program and Features and in the top left click on View installed Updates. Find the Windows update mentioned above and uninstall it. Reboot the machine and the run a a repair install on the PDM client.
It may not work but it could be worth a try.
I had this issue, and found the answer in the forum. There is a windows registry setting for which program to use for preview. I didn't manage to fix the adobe viewer, so I installed the Foxit pdf viewer, and preview started working. Search this forum if you are interested for registry fixing, the answer is definitely already here, or use Foxit
Yes, I'm using a testing vault running 2015 sp4.0.
Try a clean reinstall of the latest adobe reader version.
Also check the the values in registry HKLM\Software\Solidworks\Applications\PDMWorks Enterprise\FileFormats\.pdf
For using epdm plugin for pdf files this key must contain a single line - InsoPlugin.dll
In my registry this key contain also a line - HtmlPlugin.dll@AcroPDF.PDF
These lines are separated by a carriage return.
I must mention that I'm using Adobe Reader DC
Thank you all for the comments.
After reinstalling every Adobe Reader version, editing the value in registry HKLM\Software\Solidworks\Applications\PDMWorks Enterprise\FileFormats\.pdf fixed the issue.
Once I removed the "AdobePDF.PDF" and "FoxitReader.Document" lines so ONLY "InsoPlugin.dll" was listed, restart Explorer process,
and now my EDPM preview of PDF files works fine again. (See image below of reg key)
I tested this on 4 separate computers, including my EPDM2016B2 tester, and the fix works.
not need to install FoxitReader or Bluebeam PDF.
We are using SW2014 SP5.
We just upgraded to Adobe DC Pro and are seeing the exact same behavior with SW Explorer preview - Adobe DC launches a new instance for every PDF clicked in SW Explorer and nothing in the preview.
None of the registry references listed above exist on our machines. Also, our current install of SW was performed with the whole KB issue handled per other posts.
Anyone else seeing this with SW Explorer.
I just upgraded to Adobe Raeder DC on my laptop, and the PDF viewer still works OK in EPDM.
After we upgraded SoldiWorks to version 2016, the PDM Professional messed up all my client registries again.
So I needed to rerun my registry fix after every PDM Professional upgrade.
See my attached reg file.
Client needs to reboot, or kill Explorer process and restart Explorer to take effect in EPDM.
Fix for Plugin of PDf files.reg 496 bytes
OK this works but the registry key is
And it requires a re-boot.
Please try the steps in this SolidWorks knowledgebase solution: S-066423: How do you enable Adobe® Reader XI or Adobe® Acrobat Reader DC as the preview application for PDF files on an SOLIDWORKS® Enterprise PDM 64-bit Windows® client and how do you troubleshoot problems with PDF preview?