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Disappearing custom properties in Drawing Sheet Format?

Question asked by Eric Porter on Jul 14, 2015
Latest reply on May 31, 2016 by Erki Suurk&252La

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So for years I've had a drawing setup with custom properties. Client, Project name, #, Description, etc.

With SW 2015, I'm having an issue where the "Description" property is disappearing from the Drawing.

For example, I'm working on a "IPAD TABLE" drawing:

-"IPAD TABLE" is the description I put into the "File Properties" box, next to Description.

-Then it shows up in my sheet format, at the top of every page. I have a linked Description value there in the sheet format.

This setup has worked fine for years, but has changed with the switch to SW 2015. The new problem is that the description is now disappearing.

-When I save to PDF, the PDF pops up, with the Description removed from the page:

*Also, the Description is gone from "File Properties":

What am I missing?

Krista Perttula Jul 15, 2015 1:49 PM

Correct Answer

Hi Eric,

I think the problem is your sldproperthandler.dll is not properly installed, and so the description isn't saving when you copy or save as a file, then it isn't in the custom properties and uploading properly.

Try this thread: Re: Description in the 'save' and 'save as' dialog box disappeared.

See the reply in context

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Bernie Daraz Jul 14, 2015 10:41 PM

My guess would be that you also have a configuration specific custom property named the same, it might be blank or have no entry. Configuration specific properties override custom properties.

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Deepak Gupta Jul 15, 2015 12:56 AM

Seems like a bug. Do you see this behavior with other drawings too? If yes then report to your VAR

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Krista Perttula Jul 15, 2015 1:49 PM

Hi Eric,

Try this thread: Re: Description in the 'save' and 'save as' dialog box disappeared.

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Eric Porter Jul 15, 2015 5:42 PM

Krista, that is indeed an ongoing problem I've had. No option to enter a description when saving. I had previously looked into fixing it, but have been sidetracked on some other projects. I'll update with the results.

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Daen Hendrickson Jul 15, 2015 5:54 PM

I often see a very similar behavior in my installation of SW2013 SP3.

However, my description text occasionally / randomly / mysteriously disappears when I copy the text from the properties dialog to paste into an ERP application - note to self: hold breath and don't rant about redundant data entry...

My workflow is:

Open properties
Select Custom Tab
Highlight Description "Value / Text Expression"
Press ctrl-C to copy
Press "Cancel" to close property dialog without saving any changes
Paste data into other application.

It is sometime after this copy and paste routine that I notice my drawing description is blank (linked back to the part custom property). There are NO configuration specific properties.

As a work-around I have found that if I select any other row in the Custom Properties dialog after I copy the description text then there are no problems.

I assumed this was a bug and since I am a few versions behind never bothered to post here. I have been using the "select other random row" extra step for so long I don't even realize I do it. Call it step 4B in the list above.

I also don't think it is uniquely associated with description. I have had other property text disappear after a copy and paste cycle. It seems to be that if the custom property dialog is closed with value text highlighted, then it "may" get deleted.

Daen

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Eric Porter @ Daen Hendrickson on Jul 16, 2015 7:05 PM

Looks like I was having issues with the save as description, and thus the properties not being linked.

This fixed it:

Description in the 'save' and 'save as' dialog box disappeared.

https://forum.solidworks.com/servlet/JiveServlet/downloadImage/2-468583-191786/SWX_KB_S-053641_DescMissing.png

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Erki Suurk&252La May 31, 2016 7:55 AM

I have similar problem - custom properties disappear on save/update. We are using our company specific fields and some fields will disappear, some not. The problem occurs on parts, where "part copy" is used. Transfer "custom properties" field is not ticked. Property values disappear

on "custom" and "configuration specific" tab.

I'm using custom property tab to fill the properties.

Its a bug. Is there an easy solution?

-----------

Sample: The fields are written in custom property tab (Evaluated Value) and will disappear on save. The same happens if I write directly on "value/text expr." field.

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7 Replies

Bernie Daraz Jul 14, 2015 10:41 PM
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Correct Answer
My guess would be that you also have a configuration specific custom property named the same, it might be blank or have no entry. Configuration specific properties override custom properties.
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Deepak Gupta Jul 15, 2015 12:56 AM
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Correct Answer
Seems like a bug. Do you see this behavior with other drawings too? If yes then report to your VAR
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Krista Perttula Jul 15, 2015 1:49 PM
Unmark Correct
Correct Answer
Hi Eric,
I think the problem is your sldproperthandler.dll is not properly installed, and so the description isn't saving when you copy or save as a file, then it isn't in the custom properties and uploading properly.
Try this thread: Re: Description in the 'save' and 'save as' dialog box disappeared.
Like • Show 0 Likes0
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Eric Porter Jul 15, 2015 5:42 PM
Mark Correct
Correct Answer
Krista, that is indeed an ongoing problem I've had. No option to enter a description when saving. I had previously looked into fixing it, but have been sidetracked on some other projects. I'll update with the results.
Like • Show 0 Likes0
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Daen Hendrickson Jul 15, 2015 5:54 PM
Mark Correct
Correct Answer
I often see a very similar behavior in my installation of SW2013 SP3.

However, my description text occasionally / randomly / mysteriously disappears when I copy the text from the properties dialog to paste into an ERP application - note to self: hold breath and don't rant about redundant data entry...

My workflow is:
1. Open properties
2. Select Custom Tab
3. Highlight Description "Value / Text Expression"
4. Press ctrl-C to copy
5. Press "Cancel" to close property dialog without saving any changes
6. Paste data into other application.
It is sometime after this copy and paste routine that I notice my drawing description is blank (linked back to the part custom property). There are NO configuration specific properties.

As a work-around I have found that if I select any other row in the Custom Properties dialog after I copy the description text then there are no problems.

I assumed this was a bug and since I am a few versions behind never bothered to post here. I have been using the "select other random row" extra step for so long I don't even realize I do it. Call it step 4B in the list above.

I also don't think it is uniquely associated with description. I have had other property text disappear after a copy and paste cycle. It seems to be that if the custom property dialog is closed with value text highlighted, then it "may" get deleted.

Daen
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- Eric Porter @ Daen Hendrickson on Jul 16, 2015 7:05 PM
  Mark Correct
  Correct Answer
  Looks like I was having issues with the save as description, and thus the properties not being linked.
  
  This fixed it:
  
  Description in the 'save' and 'save as' dialog box disappeared.
  
  https://forum.solidworks.com/servlet/JiveServlet/downloadImage/2-468583-191786/SWX_KB_S-053641_DescMissing.png
  Like • Show 0 Likes0
  Actions
Erki Suurk&252La May 31, 2016 7:55 AM
Mark Correct
Correct Answer
I have similar problem - custom properties disappear on save/update. We are using our company specific fields and some fields will disappear, some not. The problem occurs on parts, where "part copy" is used. Transfer "custom properties" field is not ticked. Property values disappear
on "custom" and "configuration specific" tab.
I'm using custom property tab to fill the properties.

Its a bug. Is there an easy solution?
-----------
Sample: The fields are written in custom property tab (Evaluated Value) and will disappear on save. The same happens if I write directly on "value/text expr." field.
Like • Show 0 Likes0
Actions

Disappearing custom properties in Drawing Sheet Format?

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