My guess would be that you also have a configuration specific custom property named the same, it might be blank or have no entry. Configuration specific properties override custom properties.
Seems like a bug. Do you see this behavior with other drawings too? If yes then report to your VAR
I think the problem is your sldproperthandler.dll is not properly installed, and so the description isn't saving when you copy or save as a file, then it isn't in the custom properties and uploading properly.
Try this thread: Re: Description in the 'save' and 'save as' dialog box disappeared.
Krista, that is indeed an ongoing problem I've had. No option to enter a description when saving. I had previously looked into fixing it, but have been sidetracked on some other projects. I'll update with the results.
I often see a very similar behavior in my installation of SW2013 SP3.
However, my description text occasionally / randomly / mysteriously disappears when I copy the text from the properties dialog to paste into an ERP application - note to self: hold breath and don't rant about redundant data entry...
My workflow is:
- Open properties
- Select Custom Tab
- Highlight Description "Value / Text Expression"
- Press ctrl-C to copy
- Press "Cancel" to close property dialog without saving any changes
- Paste data into other application.
It is sometime after this copy and paste routine that I notice my drawing description is blank (linked back to the part custom property). There are NO configuration specific properties.
As a work-around I have found that if I select any other row in the Custom Properties dialog after I copy the description text then there are no problems.
I assumed this was a bug and since I am a few versions behind never bothered to post here. I have been using the "select other random row" extra step for so long I don't even realize I do it. Call it step 4B in the list above.
I also don't think it is uniquely associated with description. I have had other property text disappear after a copy and paste cycle. It seems to be that if the custom property dialog is closed with value text highlighted, then it "may" get deleted.
Looks like I was having issues with the save as description, and thus the properties not being linked.
This fixed it:
I have similar problem - custom properties disappear on save/update. We are using our company specific fields and some fields will disappear, some not. The problem occurs on parts, where "part copy" is used. Transfer "custom properties" field is not ticked. Property values disappear
on "custom" and "configuration specific" tab.
I'm using custom property tab to fill the properties.
Its a bug. Is there an easy solution?
Sample: The fields are written in custom property tab (Evaluated Value) and will disappear on save. The same happens if I write directly on "value/text expr." field.