12 Replies Latest reply on Jul 9, 2015 2:01 PM by Kevin Wallen

    Constant (a few times an hour) crashing - SW 2014 SP5.0

    Kevin Wallen

      Hello everyone,

       

      First of all, I hope this is in the correct place, and sorry for creating what is yet another crashing post, I've tried searching for a cause for this, but since the crash doesn't seem to be created by doing something specific every time, I'm at a loss for what I can try.

      The problem

      Currently, SW is crashing a couple times an hour, I cannot find any specific task or action that causes the crash, it has happened when opening assemblies, looking at a part (even simple parts like a bracket), exiting sketches, rotating models, opening the program from a previous crash (sigh..), etc.

       

      Laptop Specs

      • Dell Latitude 3450 (nearly brand new)
      • Intel i5-5200U @ 2.2 GHz
      • 16gb RAM
      • nVidia GeForce 830M, and dedicated Intel HD Graphics 5500

       

      Things I've tried

      • I used to have SW 2015 installed, as well as SW 2014, since I am now contracting with a company who uses 2014, I switched over to 2014 for compatibility. I never had crashing issues with SW 2015, but I thought maybe something with the two installs were clashing, so I uninstalled SW 2015, as well as tried reinstalling SW 2014, it didn't seem to have any effect on the frequency of crashes.
      • SW 2014 running as administrator, User Account Control disabled, running in compatibility mode
      • Setting SW to run on both the dedicated, and standalone GPU

       

      When I look at the crash reports, sometimes there is a reason listed, such as "access violation at 'xxxxxxxx'", which has been at 000000, as well as other locations. I have attached the most recent crash log to this post, though this one doesn't (as far as I can tell) make any mention of the crash purpose. I'm nowhere near the GDI object limit, so I don't know if that warning is listed in every crash report, but it is in every one of mine.

       

      Any advice on where to go from here is appreciated. I'm starting to lose my sanity trying to use SW while crashing every 15 minutes. Let me know if I can provide any other useful information!

       

      Thanks.