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Computer name not working, only IP works to access vault on all clients

Question asked by Heather Hall on Jul 7, 2015
Latest reply on Jul 16, 2015 by John Matrishon

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Like the description says, I'm presently running a server with the name "XY-Z". When I type "XY-Z" for the computer name on a client computer to log in, the login fails, citing that the computer name was probably wrong. If I use the IP address of the server, I can gain access to the username and password fields and log into the vault with the client just fine. This issue only started after updating (to SP3 2015) and restarting the server. I am not mistyping the vault name on the client end, and this is the case for all of the clients networked to the vault.

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Ron Chappell Jul 7, 2015 10:01 AM

Hi,

The problem sounds like a DNS issue, get your IT dept to investigate. You could try pinging the server name from the client and see if there is a response.

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Heather Hall @ Ron Chappell on Jul 8, 2015 9:35 AM

If I ping the server name from a client, there's a response; I still can't use the computer name when logging into the vault though.

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Ron Chappell @ Heather Hall on Jul 9, 2015 5:44 AM

Is the WPDM server the same service pack as the client installs?

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John Matrishon @ Ron Chappell on Jul 16, 2015 12:30 PM

I agree with Ron. If the IP address works, but the DNS name does not you could have a conflict in the DNS server. They need to make sure that they have locked your "XY-Z" name to the IP address.

Open up a command prompt and type "ping XY-Z" what do you get? Repeat with the IP address, do they match? they should, and if they don't just have IT permanently assign the IP address to it.

A DNS server depending on setup will assign IP addresses to names, if they had to restart the server or upgrade, etc. it could have lost it's permanent assignment to the IP address and assigned a different IP address to XY-Z.

I'm not an IT guy, so I may have a few term out of order but that should give you the clues need.

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Ron Chappell Jul 7, 2015 10:01 AM
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Hi,
The problem sounds like a DNS issue, get your IT dept to investigate. You could try pinging the server name from the client and see if there is a response.
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- Heather Hall @ Ron Chappell on Jul 8, 2015 9:35 AM
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  If I ping the server name from a client, there's a response; I still can't use the computer name when logging into the vault though.
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  - Ron Chappell @ Heather Hall on Jul 9, 2015 5:44 AM
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    Is the WPDM server the same service pack as the client installs?
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- John Matrishon @ Ron Chappell on Jul 16, 2015 12:30 PM
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  I agree with Ron. If the IP address works, but the DNS name does not you could have a conflict in the DNS server. They need to make sure that they have locked your "XY-Z" name to the IP address.
  
  Open up a command prompt and type "ping XY-Z" what do you get? Repeat with the IP address, do they match? they should, and if they don't just have IT permanently assign the IP address to it.
  
  A DNS server depending on setup will assign IP addresses to names, if they had to restart the server or upgrade, etc. it could have lost it's permanent assignment to the IP address and assigned a different IP address to XY-Z.
  I'm not an IT guy, so I may have a few term out of order but that should give you the clues need.
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Computer name not working, only IP works to access vault on all clients

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