This is an unusual behavior.
Kindly discuss this with your local VAR and let them contact the SOLIDWORKS technical support team.
If problem is reproducible at their end then the development team will look into the issue and resolve it.
This is a common behavior.
Usually it happens when I have duplicated a scenario with contact between solids. Sometimes I can fix the problem by deleting and remaking all the contact pairs, or by deleting the contacts and copy-and-pasting them from another scenario.
This is the first time I have seen it in the first simulation scenario of the model.
All of this has been communicated to the VAR.
Thank you for the quick action.
The tech support team will look into the issue.