Remove your file as it will contain serial number information that shouldn't be out there for public consumption.
It looks like you're getting a 1406 error, is this correct? Is this happening on one computer, or multiple? Are you getting any other error messages?
Hi Jeff and thanks for the reply
I will remove the attachment asap.
I am not sure I am getting the 1406 error; I’m hoping you can confirm this with the install log.
This is happening on a single system, the first we have tried moving to the newer version on, but it is the system we really need it installed on.
The installation starts fine and at about 31% it encounters the first error which is an inability to create a registry key – reports that you need administrative privileges in order to do so [which we have] – then, a couple percent later it encounters the fatal error which is something like unable to install the installation manager, something/execute failed. Then it rolls back and stops.
I have tried the installation as a different administrative user with the identical results. This system had the previous version installed and functioning but it expired.
I could really use some suggestions.
Thanks in advance.
Benjamin La Mar
What are the system specs? Have you tried with the A/V turned off?
It is a pretty generic Dell tower, specs are:
Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Model 42 Stepping 7 CPU Speed 3401 CPU Count 8 RAM (MB) 8174
Running Windows 7 Pro SP1
Have the system requirements changed appreciably since the previous version? Nothing has changed on this system with regard to A/V or anything since the prior version was installed. I have not removed virus protection to try the install but am also quite confident that the errors I am seeing are not related to anti virus etc.
Is there an un-installation cleanup utility available to confirm COMPLETE and proper removal of an installed version???
I have new .zip files generated last night during my most recent installation attempt, would you like to see those?
Lastly - what support options are available to me besides this interaction? We have a legitimate license.
Your available resources can be found on this page. For whatever reason, support services are limited with education versions, but there is support for installation issues. There's a link on the page I referred to.
Any clean install I've done has been manual. I uninstall the software first. I then search my hard drive, including hidden files, and delete any SolidWorks files. I then go into the registry and remove any files from SolidWorks and Dassault. Next is ccleaner and then a reboot.
I have removed all anti-virus applications
I have cleaned the registry as recommended
I have confirmed that the user has full permisisons for every part of the registry
I am still geting the same errors during installation
The program installs fine on a different computer
Following are the errors I receive: First one at 26% through the installation and the second very shortly thereafter.
You need to contact tech support, Benjamin. There's a link to it on the page I referenced in my previous reply.