1 Reply Latest reply on Jun 16, 2015 5:02 AM by Deepak Gupta

New Message Icon Broken

Jim Sculley Jun 15, 2015 4:14 PM

Sometime last week the little red circle that indicates new messages next to my profile icon stopped working correctly. It constantly displays a 1, and when I click on it, no new messages are found and the red dot goes away briefly only to return later. If I have more than one message, the count is off by one, and once I've look at all the new messages that actually exist, the counter drops back to 1 and is stuck there again. Logging out and back in does not solve the problem. If anyone has has this problem and corrected it I would appreciate some assistance.

Jim S.

Re: New Message Icon Broken

Deepak Gupta Jun 16, 2015 5:02 AM (in response to Jim Sculley)

I had seen that happening many time. So simply click on any read message and change that to unread message. Then re-read that message which seems to take off the issue (at least for me)
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