I have a lot of SolidWorks software, but I can install it and keep it running, as Admin I have been asked about other option.
That's a tricky situation to give advice on but generally there are two things you can do. If you are unable to use the software at all, there are conditions under which SolidWorks will give you a refund.
Second, if your VAR is not making a concerted effort to help you, it is possible to have your subscription contract switched to a different VAR.
I haven't personally worked any place where this happened.
But considering how unpleasant charge-backs are to salesmen, I expect, that if you discuss your dissatisfaction with your VAR, they'll go to extra pains to resolve the problems you're having.
Could you provide more details as of why is not running?
OK, here is the situation: we have multiple floating seats of SolidWorks Electrical 2D and were using the collaboration server. Last week we had some summer help start and were trying to get Elec running on a new PC. Long story short 9 days later and we still can't get the seat running, many calls, remote session to the VAR and no solution. During the remote sessions we played with the reg keys, now my PC keeps locking up. I worked on another PC today with the models that locked and now that PC is locking up. Its like a bad virus, with every support session I loose more function.
Joe, it'd be better to have more specific details about the PC and what in SW Electrical isn't running correctly (won't start, won't connect to collaboration server, won't use a license from the pool, etc) but if a new PC is exhibiting crashes or errors, then you might have gotten a box with a bad Windows image.
That happened with my Dell that I bought back in 2011. Stupid thing wouldn't run Java and as a result, I couldn't install SolidWorks. It did kind of suck a lot. I had to wait for Dell to send me the OEM disks in order to re-install Windows. A bad windows image can partially register a dll, so that it malfunctions but reports the current version and doesn't update.
You know, another possibility is a bad hardware component-particularly bad video cards and bad RAM. You might go into the BIOS and do the full system check to make sure there aren't bad address ranges.
You posted this question on a very good info source - the discussion forum!
If you have followed this in the past I hope you recognize that most of the "posters" are interested in either getting a problem solved or helping someone solve a problem. We are not meant to replace a VAR but can provide input from many different viewpoints.
Another good source of solutions can be found by attending A SolidWorks User Group in your area.
To contact the Customer Center, please do one of the following:
• Submit a Service Request in the VRC or by sending email with your question to firstname.lastname@example.org
• Call the Customer Center with your Service Request Number
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Technical Account Manager - APAC
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