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SolidWorks 2015 SP3.0 Toolbox Error

Question asked by Declan McTiernan on May 16, 2015
Latest reply on Aug 10, 2015 by Bram Ottenhof

I recently updated to SP3.0 for SW2015.

The installation threw up an error when updating the toolbox although the overall installation completed successfully. The error was thrown by "sldtoolboxupdater.exe".

The event log shows the following:

 

Faulting application name: sldtoolboxupdater.exe, version: 23.3.0.65, time stamp: 0x5535a83a

Faulting module name: igdumd64.dll, version: 9.18.13.1110, time stamp: 0x5101a0e1

Exception code: 0xc0000005

Fault offset: 0x0000000000011c46

Faulting process id: 0x2370

Faulting application start time: 0x01d0900c59bc5d43

Faulting application path: C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS\sldtoolboxupdater.exe

Faulting module path: C:\Windows\system32\NV\igdumd64.dll

Report Id: 9a842620-fbff-11e4-a035-b8ca3ac96d3f

 

A similar error is thrown when trying to configure the toolbox. The error is thrown by "SldToolboxConfigure.exe".

The event log shows the following:

 

Faulting application name: SldToolboxConfigure.exe, version: 23.3.0.65, time stamp: 0x5535a833

Faulting module name: igdumd64.dll, version: 9.18.13.1110, time stamp: 0x5101a0e1

Exception code: 0xc0000005

Fault offset: 0x0000000000011c46

Faulting process id: 0x1c6c

Faulting application start time: 0x01d0900ca8cfd4ec

Faulting application path: C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS\SldToolboxConfigure.exe

Faulting module path: C:\Windows\system32\NV\igdumd64.dll

Report Id: ecc4a6b1-fbff-11e4-a035-b8ca3ac96d3f

 

The strange thing is that the faulting module name seems to be relating to an Intel graphics driver "igdumd64.dll" which didn't have any issues for any previous versions of SW. I don't recall any recent updates that may be contributing to this.

 

Does anyone have the same or similar issue.

 

Thanks,

    Declan.

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