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workgroup pdm thumbnails missing

Question asked by Jon Gourley on Apr 27, 2015
Latest reply on Apr 30, 2015 by Jon Gourley

After recently upgrading to 2015 SP2.1, when we search for files in the workgroup PDM vault, the thumbnails images for the items found are missing. This visual information is valuable and i'm wondering what checkbox i need to set for it to work.

 

This seems to be happening on at least two client machines (i have not verified it on others.) One is running windows 8 the other windows 7.

 

The same symptoms show up in the Solidworks Addin and in Solidworks Explorer.

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