2 Replies Latest reply on Mar 14, 2019 12:08 PM by Shushanth Prabhu

    sw crash dell

    Federico Trovarelli

      Good evening,

      I have a student version of solidworks student 2014 installed on my new Dell Inspiron 15 7000 series and it keeps crashing while doing simple drawings or anything else (sometimes it crashes after a few seconds, other times it resists for half an hour or more).

      The specs of my laptop are:

      cpu---intel i7-5500u

      videocard---amd radeon r7 m265

      ram---16gb

      os---windows 8.1

      monitor---uhd resolution

      (no antivirus, no office softwares)

      Among my collegues, there is one who has a similar dell (bought in the same days) with different videocard (nvidia) and i5 cpu and he has the same problem, while another one uses an older asus (with ati radeon) and it works perfectly.

      Anyway I tried to fix the problem in these ways with no results:

      -using openGL softwares to run sw;

      -using both integrated and dedicated videocard singularly;

      -updating my videocard drivers;

      -using realhack;

      -setting maximum performances for sw;

      -using sw with lower resolution;

      SW keeps crashing even if when it runs, it shows good performances.

      The error script (attached) says  "Access Violation at 00000000 (virtual address 00000000), attempt to write to memory".

      I hope someone can help me. Thank you

        • Re: sw crash dell
          Jeff Mirisola

          As I'm sure you are aware, the Radeon cards are not approved for SolidWorks. Sometimes they work, sometimes they don't. Also, SolidWorks won't work with Windows 8.1 Home or ToGo versions.

            • Re: sw crash dell
              Shushanth Prabhu

              Hi Jeff,

               

              I am having the SW Premium License. I am trying to install SW17 on a Dell Latitude 5590  with windows 10 and I am getting a similar error.

               

              My Error log is below-

              ; SolidWorks generated log file - do not edit.

              <VERSION> 4</VERSION>

              <PROC_NUM>8 system processor(s)

              <PROC_ARCH>9, 6, 36362

              <OS>Microsoft Windows 10 Enterprise Edition, 64-bit 10.0  (Build 17763)

              <MACHINE>DESKTOP-F7O3JKJ

              <SERIAL>0010 0041 4360 4426

              <INSTALLER>2

              <SPEED_MEM>1896MHz  8442630144  4279050240           0 140697863651328

              <PROCESSOR> 1 "Intel64 Family 6 Model 142 Stepping 10" "GenuineIntel"

              <PROCESSOR> 2 "Intel64 Family 6 Model 142 Stepping 10" "GenuineIntel"

              <PROCESSOR> 3 "Intel64 Family 6 Model 142 Stepping 10" "GenuineIntel"

              <PROCESSOR> 4 "Intel64 Family 6 Model 142 Stepping 10" "GenuineIntel"

              <PROCESSOR> 5 "Intel64 Family 6 Model 142 Stepping 10" "GenuineIntel"

              <PROCESSOR> 6 "Intel64 Family 6 Model 142 Stepping 10" "GenuineIntel"

              <PROCESSOR> 7 "Intel64 Family 6 Model 142 Stepping 10" "GenuineIntel"

              <PROCESSOR> 8 "Intel64 Family 6 Model 142 Stepping 10" "GenuineIntel"

              <DOTNET> 2.0.50727.4927

              <DOTNET> 3.0.30729.4926

              <DOTNET> 3.5.30729.4926

              <SWEXH>

              <MINIDUMP> "fb6d6246-15d4-47f8-8e78-cfdb1c966376" </MINIDUMP>

              <EXCEPTION> "Access Violation at 00000000 (virtual address 00000000), attempt to write to memory"

              <RESOURCE_WARNING>CMD:GDIHandles ATTR:used=396 ATTR:load=3.96 ATTR:free=9604 CMD:CommitChargeMB ATTR:used=5644 ATTR:load=56.61 ATTR:free=4326</RESOURCE_WARNING>

              <AD5> suAppCustomizationMgr_c::ModifyMenusForSanityCheck;suAppCustomizationMgr_c::ModifyHelpMenuForLicensing;suAppCustomizationMgr_c::ModifyHelpMenuForCheckForUpdates;

              <RAWSTACK> sldworks:00000000:00000000,sldappu:44D638E7:000538E7,sldappu:44F16E2A:00206E2A,sldappu:44F17458:00207458,sldappu:4508CADB:0037CADB,sldappu:450887F5:003787F5,sldappu:44D8C973:0007C973,sldappu:44D76EAE:00066EAE,sldappu:44D774E0:000674E0,sldworks:40006F42:00006F42,mfc110u:CE49CF1A:0027CF1A,sldworks:4000C6AE:0000C6AE,KERNEL32:E1BB81F4:000181F4,ntdll:E404A251:0006A251;

              <UNHANDLED>

              </SWEXH>

              <MEMORY> 166729, 298762240, 298758144, 1857992, 1841608, 78384, 78248, 194707456, 194719744, 194707456 </MEMORY>

              <FT>1552579317

              <EOSL>0</EOSL>

              <RUNTIME>16</RUNTIME>

              <IDLETIME>1552579302</IDLETIME>

              <AT>