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Thumbnails Graphics Do Not Display

Question asked by Steve Hutchison on Jun 12, 2007
Latest reply on Mar 3, 2016 by Deepak Gupta

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I have to be missing something obvious here.

Had to uninstall and then reinstall SW2007 last week. Applied SP4 at the same time. Since doing that I have lost thumbnail graphics in both the SW open dialog and Windows Explorer. I have the "Show thumbnail graphics . . ." box checked in SW options and have selected thumbnail graphics as the file display type in the view menu.

Thumbnails of other files work fine. It is just the SW thumbnails that have reverted to the icon state.

What is the incantation to get the thumbnails back for Solidworks files?

Thanks,
Steve

Steve Hutchison Jun 27, 2007 12:58 PM

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Greg - Thank you. It certainly did help. Thumbnail graphics are working for me after following your instructions.

Solidworks Corporation - I have been battling this issue for a month. As this seems to be a problem that many users with SW 2007 are having, could this solution be posted in a knowledge base somewhere so that users and support techs can find it?

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Scott Benzie Jun 12, 2007 9:59 PM
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i have this same problem ??
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Greg Mitchell Jun 27, 2007 12:00 PM
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Good Day everyone,

In order to fix this problem, you need to open a command window (start>run and then type "cmd" without the quotes and press enter).

Type the following commands in order into the c: prompt window.

1. cd\

2. cd\program files\solidworks

3. regsvr32 sldwinshellextu.dll /u
click "ok" at the prompt.

4. regsvr32 sldwinshellextu.dll
click "ok" at the prompt.

I hope this helps.

Greg
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- John Eaton @ Greg Mitchell on Oct 29, 2007 6:21 PM
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  THANK YOU THANKYOU!!!!! Yes, I'm going tokiss you too!!!! THANKS A MILLION FOR THIS TIP!!!!!
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  - Greg Mitchell @ John Eaton on Oct 29, 2007 6:30 PM
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    John,
    
    Did you unregister and then register...
    i.e. regsvr32 sldwinshellextu.dll /u
    and then
    regsvr32 sldwinshellextu.dll
    
    you have to unregister the dll (/u) first, and then register it. (same command without the /u)
    
    Also, you should be aware that having Solidworks or any of it's associated progams open when attempting this could cause the registration to error out (Matt from above). Try following these steps after a fresh reboot before opening Solidworks.
    
    One final note. I had this problem occur again after installing 2008 0.1 from an Admin image. There appears to be a problem with the script in the installer program that registers .dll files. If you are working on a system that has both 2007 and 2008 loaded on it and you are having trouble keeping the thumbnails active, try viewing windows explorer from inside solidworks. If the thumbnails show up in one version and not in the other, you will need to register/unregister the sldwinshellextu.dll in the InstallationPath /Solidworks directory that is exibiting the trouble.
    
    Let me know if this helps.
    
    Greg
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    - Greg Mitchell @ Greg Mitchell on Nov 2, 2007 9:18 PM
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      Matt,
      
      I owe you an appology. I have just run into the error you mentioned above when attempting this fix. I originally posted this as a fix for this issue in SW 2007, but I had never run this fix in SW 2008. I have received the same error as above when attempting this fix in 2008 without the software running. It would appear that I need to research the proper .dll file for the fix in 2008.
      
      I will attempt to find resolution to this issue and get back to you.
      
      Greg
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      - Greg Mitchell @ Greg Mitchell on Jan 14, 2008 3:10 PM
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        Matt, et. al,
        
        Ladies and Gentlemen, we have an effective solution to this issue. The solution requires the user to have access to the Default Administrator account on the local machine. This is the Admin account created by the installation of the operating system, and is a local account. A Network Administrator account may work as well, but I don't reccomend it. I had mixed results using my Network Admin account. This solution also requires minor edits to the registry. This should only be performed by users with experience with registry edits as mistakes here can radically damage your machine. All credit for this solution should go to Delin Parada at SolidWorks TechSupport and to Lisa Hughey at TriMech (my VAR) TechSupport. I just wrote out the steps. They traced it down.
        
        As an aside, Lisa deserves a huge pat on the back. She kept this on her radar screen for me long enough to get it done.
        
        Log in as the local Admin first. Please follow the steps outlined below, in order. Once complete, it will take the system a few minutes to adjust to the new registry settings. After completing these steps, restart the computer and allow 5-10 minutes for the changes to complete. These steps assume you are using windows XP 32 bit. I have not seen this issue in any other OS. Feel free to contact me if you find another affected OS.
        
        1. open a command prompt window.
        -click start
        -click run
        -enter "cmd" without the quotes and press enter.
        2. in the command prompt window, type:
        cd\
        cd c:\<<solidworks installation directory>>\
        regsvr32 sldwinshellextu.dll /u
        (ignore any error message here)
        cd\
        cd c:\program files\common files\solidworks shared\
        regsvr32 sldwinshellextu.dll /u
        (ignore any error message here, and leave the command prompt window open)
        3. open the registry editor
        -click start
        -enter "regedit" without the quotes and press enter
        -click edit>find
        -at the prompt "Find what:" enter "sldwinshellextu.dll" without the quotes and click Find Next
        4. at each instance where the "Data" field shows a path to the .dll file, change the path to C:\Program Files\Common Files\SolidWorks Shared\sldwinshellextu.dll
        5. in the command prompt window, type the following
        regsvr32 sldwinshellextu.dll
        6. at this point, close the registry editor and the command prompt window. Shutdown and restart the computer.
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- Matt Lombard @ Greg Mitchell on Apr 3, 2008 7:00 PM
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  Thanks, this helped me out.
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- Deepak Gupta @ Greg Mitchell on Dec 18, 2010 1:28 PM
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  Thanks Greg, useful info and was helpful to resolve issue on one of my coworker's machine
  
  I have created a batch file in case someone needs it.
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  - Setting SolidWorks Thumbnails.zip260 bytes
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Steve Hutchison Jun 27, 2007 12:58 PM
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Greg - Thank you. It certainly did help. Thumbnail graphics are working for me after following your instructions.

Solidworks Corporation - I have been battling this issue for a month. As this seems to be a problem that many users with SW 2007 are having, could this solution be posted in a knowledge base somewhere so that users and support techs can find it?
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- Brian Hughes @ Steve Hutchison on Jun 28, 2007 8:13 PM
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  Believe it or not this is in the Knowledge Base in a couple places, though it's not readily available via a 'thumbnail' related search. Now if one searches for the sldwinshellextu.dll that's another matter. Of course, who's searching for that if they don't know that it's the problem. :>
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  - Greg Mitchell @ Brian Hughes on Jul 11, 2007 2:10 PM
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    I cannot take credit for this solution. In fact, another user (his name escapes me) posted this fix from the knowledge base to another thread. The other thread was much more difficult to find than this one, so when I realized you guys were having this issue and reporting it here, I copied the other gentleman's post.
    
    This issue appears to present itself whenever I use Add/Remove Progams to re-install SW, or when I update my service pack level in x64. I run both x86 and x64 versions of SolidWorks on the same machine.
    
    Have a great day folks.
    
    Greg
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    - Andy Sanders @ Greg Mitchell on Jul 26, 2007 7:14 PM
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      This solution worked perfectly for me too.
      Thank you.
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      - Au Kin Hung @ Andy Sanders on Aug 2, 2007 4:17 AM
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        Creg, I want to kiss you though you don't like. I have scratched my head two months for this issue.
        
        Off topic, are your Xeon OC to 3.7GHz ?
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        Greg Mitchell @ Au Kin Hung on Aug 15, 2007 10:28 AM
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        Au Kin,
        
        First, allow me to politely demure from the kiss. My wife would be very upset.
        
        Secondly, to answer your question about my PC, this machine came with 4 Xeon 3.73ghz running serial. I have not played with overclocking on this machine as this has not been nessecary. I am having enough trouble trying to keep the 64 bit version of SW open as it is. Dell has been kind enough to replace my SCSI controller, both hard drives, my mother board and my Quadro fx 3500 video card and still SW x64 crashes twice a day.
        
        (just a little off topic rant. Thanks for listening)
        
        Greg
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        Au Kin Hung @ Greg Mitchell on Aug 16, 2007 5:03 AM
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        Hi Creg,
        
        Oh, my kiss should be recalled.
        
        As far as I know QuadCore Xeon 5360 3.0GHz is currently the highest rate available and Dell only offer the Xeon 5355 2.66GHz on Precision 690.
        
        Xeon 5360 is similar to Core2Quard X6850 3.0GHz with multi CPU (not core) capability.
        
        My Precision 690 (last year) is configured with two CPU of Core2 Xeon 5160 3.0GHz, 15K SCSI and FX4500.
        
        To keep discussion in topic.
        
        After buggy installation, I can say SW XP32 2007 seldom crash in my daily job.
        
        Although it is beneficial to use XP 64 in favor of more than 4G ram which is good for the CAE program running together with SW in my 690.
        
        IMO, running SW x64 heavily parallel with time consuming CAE programs like holding a grenade.
        
        later
        
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        Matt Courtright @ Au Kin Hung on Aug 29, 2007 11:16 AM
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        I am having this same problem, I tried the command prompt. Thefirst three worked, but when I do the fourth command "4.regsvr32 sldwinshellextu.dll click "ok" at theprompt.",
        I get this error "dllregisterserver in sldwinshellextu.dllfailed. return code was 0x80020009" What should I try?
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        Matt Courtright @ Matt Courtright on Sep 7, 2007 7:32 PM
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        bump, any help?
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        John Eaton @ Matt Courtright on Oct 29, 2007 6:16 PM
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        I got this when I selected the wrong directory for SW. My2007 is in a directory called Solidworks2007. Make sure youhave the correct directory. HOwever, the command did not workfor me anyway. Good luck.
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        Chris Meyer @ Matt Courtright on Nov 19, 2015 4:43 PM
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        Matt, try running the command prompt as Administrator. This fixed the error messages for me. Hope this helps.
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Steven Clemens Mar 3, 2016 11:16 AM
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What do you do if your sldwinshellextu.dll file is missing from your computer entirely?
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- Deepak Gupta @ Steven Clemens on Mar 3, 2016 11:25 AM
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  Then search for that file under the installation files and copy to this location : C:\Program Files\Common Files\SOLIDWORKS Shared
  
  And then register this DLL by typing this in the CMD window regsvr32 “C:\Program Files\Common Files\SOLIDWORKS Shared\sldwinshellextu.dll”
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Thumbnails Graphics Do Not Display

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