10 Replies Latest reply on Oct 31, 2016 1:49 PM by Skyler Olsen

AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies

Skyler Olsen Apr 10, 2015 11:09 AM

The issue seems to only occur with assemblies and is repeatable with any assembly. I have a new computer build and am using all of the recommended drivers. Some specs for the build are below. Any help would be greatly appreciated.

CPU - Intel 4790K

GPU - AMD W4100

Mobo- Asus Z97-A

Re: AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies

Jeff Mirisola Apr 10, 2015 11:39 AM (in response to Skyler Olsen)

Have you run SolidWorks Rx to see if there are any conflicts?
Like Show 0 Likes(0)

Actions
- Re: AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies
  
  Skyler Olsen Apr 10, 2015 11:45 AM (in response to Jeff Mirisola)
  
  Hi Jeff,
  Yes, I have run Solidworks Rx. No issues were found. I also sent in the issue to my reseller who let me know that there is another service ticket that describes the same issue.
  
  Like Show 1 Likes(1)
  
  Actions
Re: AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies

Skyler Olsen Apr 24, 2015 5:43 PM (in response to Skyler Olsen)

I moved to a Firepro V4900 and, using the exact same setup (including the driver which is a bit strange), have stable operation during camera manipulation. Stay away from the W4000/W5000 cards for now!

As a note to Solidworks and the resellers of the world, it would be awesome if the money we spent for maintenance went to figuring out stuff like this. It took me $350 all together (and about 15 minutes of total time) to find a card that didn't work (W4000) and a card that worked well with my system (V4900).
Like Show 0 Likes(0)

Actions
- Re: AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies
  
  Alex Taguchi Aug 28, 2015 12:41 PM (in response to Skyler Olsen)
  
  Was the only thing that changed was the video card itself? What about the driver version or any other software changes?
  
  Like Show 0 Likes(0)
  
  Actions
  - Re: AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies
    
    Skyler Olsen Aug 28, 2015 6:38 PM (in response to Alex Taguchi)
    
    Hi Alex,
    The only thing that changed was the hardware. The recommended driver is the same for both cards if I remember correctly.
    
    Like Show 0 Likes(0)
    
    Actions
    - Re: AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies
      
      Alex Taguchi Aug 28, 2015 6:43 PM (in response to Skyler Olsen)
      
      Thanks. You're not the only one with FirePro issues out there....
      
      Like Show 0 Likes(0)
      
      Actions
Re: AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies

Skyler Olsen Sep 21, 2015 1:10 PM (in response to Skyler Olsen)

Solidworks posted a new approved graphics card driver for the AMD Firepro cards (link is below). I have installed the new driver and reinstalled the AMD W4100 card and the original crash issue during camera manipulation has not appeared in the first few hours of testing. The new driver worked well with the Firepro V4900 card as well. I will update if any new issues arise.

https://www.solidworks.com/downloads/videocarddriver/ati/14.502.1036-whql-firepro-retail.exe.
Like Show 0 Likes(0)

Actions
Re: AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies

Skyler Olsen Jan 9, 2016 8:58 PM (in response to Skyler Olsen)

Annnnd the issue is back. The same problem is occurring again in Solidworks 2016 SP1. Using recommended drivers. This is getting lame.
Like Show 0 Likes(0)

Actions
Re: AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies

Alex Taguchi Mar 15, 2016 11:13 AM (in response to Skyler Olsen)

Sounds like a driver update fixed it at one point, however they also added in stability improvements in 2016 SP2. Specifically, there was a SPR addressed that might help.
605394 Graphics - Display: SOLIDWORKS instability, when using the dynamic highlight from screen - if the part has many complex surface and solid bodies.
Like Show 0 Likes(0)

Actions
Re: AMD W4100 Crashing Solidworks 2015 SP2.1 When Manipulating Cameras in Assemblies

Skyler Olsen Oct 31, 2016 1:49 PM (in response to Skyler Olsen)

This issue is back with Solidworks 2016 SP4. Crashes are pretty darned quick (<10 seconds) after adding a camera and manipulating.
Like Show 0 Likes(0)

Actions

Go to original post