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solidworks crashing

Question asked by David Morse on Apr 7, 2015
Latest reply on Apr 30, 2015 by Brad Harding

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Hi All,

I have Solidworks 2014 Premium installed on a Lenovo Thinkpad W550s running Windows 7 Professional and I've only been using the laptop for a few days. Solidworks continues to crash every 5-10min for no apparent reason. It doesn't seem to be associated with any particular action on my part, and I don't pick up on any patterns that would give me clues to why it's crashing. The files I'm working with are about as simple as you can get, just a few 2D sketches and some basic features. So far the only thing I have thought to try was to install the Solidworks approved drivers for the NVIDIA Quadro K620m video card.

Any ideas?

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Andy Sanders Apr 7, 2015 9:46 AM
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Try running Solidworks RX to see if anything wrong shows up there.

If you can catch it with the screen capture tool in RX, you can package up the files/settings and send it to your VAR for evaluation.
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- David Morse @ Andy Sanders on Apr 7, 2015 9:50 AM
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  Thanks Andy,
  
  I just did exactly that. Fingers crossed while I wait for a response.
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  - Andy Sanders @ David Morse on Apr 7, 2015 9:52 AM
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    You were able to capture a crash while it happened through Rx?
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    - David Morse @ Andy Sanders on Apr 7, 2015 9:55 AM
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      Yes, took about 10min, but I was running Rx and recording when I recreated the problem.
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      - Andy Sanders @ David Morse on Apr 7, 2015 9:57 AM
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        Perfect. They should be able to help using that and your system info.
        
        If they can't figure it out, they send it off to SW for further digging.
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David Morse Apr 20, 2015 1:53 PM
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Update:

SW2014 is still crashing every few minutes. Here is what I've tried;

- Updated to SP5.0
- Running without any add-ins turned on
- Tried SW2014 on a DIFFERENT Lenovo Thinkpad W550s
- Set the GPU to "high performance" when running Solidworks instead of auto-select
- Captured the crash using Solidworks RX, sent the data in to our Solidworks distributor, no success identifying cause or solution.

I still have yet to identify a pattern or cause. Anyone else have any ideas?
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- Richard Bremmer @ David Morse on Apr 20, 2015 2:51 PM
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  Can you turn off the intel graphics card? Or only use the nVidia card for all programs?
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  - David Morse @ Richard Bremmer on Apr 20, 2015 3:58 PM
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    I've tried setting preferences to favor using the NVIDIA graphics card but it doesn't seem to make a difference. I even selected the Dessault Systemes CATIA compatible graphics card global presets. Still crashing within a minute or two.
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    - Kelvin Lamport @ David Morse on Apr 20, 2015 4:10 PM
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      - Set the GPU to "high performance" when running Solidworks instead of auto-select
      Check the Control Panel > All Control Panel Items > Power Options is also set to High Performance.
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      - David Morse @ Kelvin Lamport on Apr 20, 2015 4:18 PM
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        I set the power options to "maximum performance" and Solidworks still crashed within a minute or two. Thanks for the suggestion, though.
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        Kelvin Lamport @ David Morse on Apr 20, 2015 4:32 PM
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        Does the Thinkpad have a CPU and /or GPU heat sensor utility? If not, try installing one to check the running temperatures.
        15 Best Free CPU Temperature Monitor Software For Windows
        NVIDIA GPU Temp - Download
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- R. Vignesh @ David Morse on Apr 20, 2015 2:58 PM
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  Hello,
  
  Is your SolidWorks getting crashed on choosing a plane for sketch or something ?
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  - David Morse @ R. Vignesh on Apr 20, 2015 3:56 PM
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    I cannot determine a cause or a pattern that leads to Solidworks crashing. It happens seemingly at random, often between actions when I am not doing anything.
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- P. Farnham @ David Morse on Apr 26, 2015 6:48 AM
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  Hi David,
  
  Two things, you did not mention, doing a repair on Solidworks.
  The other one is Aeroview needs to be on for Solidworks-under Appearance and Personalization, click Display Aero desktop effects.
  
  Regards
  Pete
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Shenghong Zhang Apr 25, 2015 11:52 PM
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I just bought a W550s.
I've been having the same thing too.
It crashes less if I turn off realtime rendering.
And it didn't crash when I was drawing a sketch for a long time.
It feels like the problem of K620M, because this is the newest graphic card and you can't even find drivers on NVIDIA's own site!
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- P. Farnham @ Shenghong Zhang on Apr 26, 2015 7:19 AM
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  Hi Shenghong,
  
  Did you run the GPU reader on NVidia's web site?
  
  Regards
  Pete
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  - Shenghong Zhang @ P. Farnham on Apr 26, 2015 1:32 PM
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    Yes I did. It says "The manufacturer of this system requires that you download the driver for your GPU from their support site."
    Also if you try to look for K620M in the list, it's not there. I am currently using 350.12 for Quadro mobile cards. It recognizes K620M just fine.
    
    It is pretty obvious that this is related to K620M, either the driver or Solidworks. I would suspect it's the driver since all Solidworks works fine on other cards.
    For instance, Solidworks hasn't crashed as long as I'm in sketch (for about 1 hour). It crashes more frequently if I turn on realtime. It crashes less frequently if realtime is off. It didn't crash when I was doing a rending and I wasn't changed the viewing angle during the whole rending period.
    Most of the time it crashes when I was rotating the viewing angle, which obviously uses more resources of the GPU.
    
    Be the way, I also use NX. It works just fine. So I would think it's some 3D feature used in Solidworks that is not supported well by K620M or most likely its drivers.
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    - Kelvin Lamport @ Shenghong Zhang on Apr 26, 2015 2:45 PM
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      Usually the graphics drivers for brand name computers are written by the manufacturer (Dell, HP, Lenovo, etc), so that's probably why you didn't find the driver on the nVidia site.
      According to the SolidWorks site, the driver you should be using is 340.01
      http://www.solidworks.com/downloads/videocarddriver/lenovo/n11de37w.exe
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      - Shenghong Zhang @ Kelvin Lamport on Apr 26, 2015 3:53 PM
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        It worked!
        So far no crash.
        Really appreciate your help! Thanks everyone.
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        Brad Harding @ Shenghong Zhang on Apr 30, 2015 2:13 PM
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        Good rule of thumb: The latest video driver in not always the best one for SolidWorks. Use the on-line tool Kevin showed, or use SolidWorks Rx to select a driver that will work well with SolidWorks.
        Also turn off automatic driver updates for the video card, and ignore the widows update notices that show a newer driver is available.
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