6 Replies Latest reply on Apr 9, 2015 4:51 PM by John Borrowdale

    Windows 8.1 Video Driver stops responding

    Desmond Lloyd

      Brand new Dell Precision M6800 with AMD FirePro M6100 FireGLv  graphics card,   running Windows 8.1 Pro x64.  According to specs this graphics card is supported,  however I am getting "Display driver has stopped responding..." messages and the application freezes.  Can end the task and successfully exit,  but the Engineer (I am IT) cannot work...

       

      Has anyone seen this behavior before with a similarly configured machine?

       

      Regards,

      Desmond

        • Re: Windows 8.1 Video Driver stops responding
          Jeff Mirisola

          Run SolidWorks Rx and make sure that the computer is using the correct driver, which may not be the latest driver.

          • Re: Windows 8.1 Video Driver stops responding
            Kelvin Lamport

            Make sure you are using the Dell version driver

            • Re: Windows 8.1 Video Driver stops responding
              John Borrowdale

              Hi,

               

              Yes, having the exact same issue.  All drivers are up-to-date. 

               

              Have you run Solidworks RX > Diagnostics?

               

              I get varying results when refreshing the diagnostics.  sometimes it's all green ticks and the correct graphics card and driver data is listed, and on other occasions either different adaptor and driver information is listed or just a different driver is listed. 

               

              The Dell has switchable graphics between the Integrated Intel HD graphics and the AMD (or NVIDIA) card.  There might be an issue with switching.  I certainly find that Solidworks will pop its clogs whenever I switch back from another application (email or web browser for example)

               

              Will attempt to disable the switchable graphics in the bios.  There are some other interesting suggestions in this thread: Dell M6800 graphics issue - SW window goes 1/2 transparent

                • Re: Windows 8.1 Video Driver stops responding
                  Chase Kinnear

                  This error is due to Timeout Detection and Recovery (TDR). It is a feature in windows vista (and 7,8) designed to restart a crashed video adapter without a hard reset.

                   

                  Originally it was buggy, and drivers didn't get along with it very well. However, and I know a couple people do not agree with me on this one, it is more or less entirely working now a days assuming you have the latest drivers and updates in your system. Though there are cases I have seen where the issue lied in the bios of the card itself.

                   

                  What this error is telling you is that the card has crashed. This is generally a hardware problem. It could be brought on by an excess of heat, a bad overclock, something wrong with the card itself, or something wrong with a part feeding the card (MB or Power). If the card is clean, you are sure nothings else in the system is broken, and the cards are not overclocked then the issue is probably with the cards or the motherboard.

                   

                  This is a specific error (in a way.. it is also painfully general in that it does not tell you the exact issue) as it points directly to the GPU. It is very unlikely the problem is with a part of the system unrelated to the GPU (overclock on the memory or cpu for instance). However, SLI or crossfire adds an extra bit of issue to this as cards that work fine alone may have problems together that would trigger TDR.

                   

                  You can try a lot of things for this.. you can even turn off TDR in the registry... but more often than not it is related to the cards themselves, though if the issue only crops up in sli it is possible there is something wrong with the mb... but not as likely as the cards simply not behaving.

                   

                  Despite what the error message states this is notification of a hardware issue. This is not a driver problem.. though it might be a symptom of a bad driver install and wiping+re installing drivers is much easier than replacing hardware.

                    • Re: Windows 8.1 Video Driver stops responding
                      Desmond Lloyd

                      Thanks to everyone who has answered my original post.  After reloading video drivers,  and trial and error,  was able to get the machine to run Solidworks properly.

                       

                      Everyone's response was helpful,  the response regarding TDR was very intriguing.  Will keep an eye out on the machine...

                       

                      Thank You Again!

                      Regards,

                      Desmond

                      • Re: Windows 8.1 Video Driver stops responding
                        John Borrowdale

                        This is probably a bit beyond my computing knowledge. 

                         

                        I've wiped drivers and reinstalled as per the AMD guidelines on their website.  The issue is still persisting.  Also now, after reinstalling the drivers, the display will drop out all together on startup.  Only thing to do is a hard reset.

                         

                        I still get a different result every time I refresh the diagnostics tool in Solidworks RX too.  Do you think it is a hardware fault?

                         

                        The machine is new and will go back to dell I think...