1 Reply Latest reply on Apr 2, 2015 6:38 PM by Jack Davids

    Outlook won't open .pptx attachment directly

    Lewis Allison

      One of my users sent in a ticket with the issue below. I have not seen this behavior before. I tried making that user an admin on the computer by putting his domain account in the Local Administrators gOne of my users sent in a ticket with the issue below. I have not seen this behavior before. I tried making that user an admin on the computer by putting his domain account in the Local Administrators sdadgroup, but that didn't make any difference. Note that the Compatibility Pack for Office 2007 is installed. We install that via GPO to all the computers. The OS is XPSP3 and it is Outlook 2003.  Thanks,roup, but that didn't make any difference. Note that the Compatibility Pack for Office 2007 is installed. We install that via GPO to all the computers. The OS is XPSP3 and it is Outlook 2003.  Thanks

       

      On the new computer you put in our computer room, I am trying to

      open a PowerPoint presentation someone sent me. But when I

      double-click it, even though I see a dialog giving me a choice to Open

      or Save it, when I click Open, I see a Save As dialog with .ppt as the

      extension and the "Save as type:" field has only one choice and that is

      "Microsoft Office PowerPoint 97-2003 Presentation (*.ppt)"

       

      If I save it as that type it doesn't open in Outlook. If I go to where I saved it

      and double-click it, it opens, but as a .ppt (not .pptx) file. If I click File > Save Attachments in the message and save it with .pptx extension, then go double-click it where I saved it, I get

      the same Save As dialog. If I open PowerPoint first, I can use File > Open and open the .pptx version.

       

      I looked in Add/Remove Programs and the "Compatibility Pack for the

      Office 2007 System" is there.