I have one department that uses viewer licenses. this is great as all they do is change the sate of a drawing after they send it out to the customer. I have recently ran into a problem where it will not give the latest version. the system is set up to get the latest version, and in this case, it will get version 10, but 11,12, and 13 are greyed out and they cannot get the latest. I can go to a editors license and get the latest version......how to i fix this. i am stumped.