Open SW explorer
Click help and PAGE NOT FOUND
There are more pages not found in 2015. I'll add them when I come across them again. If anyone else finds one, please feel free to add them to this thread.
Hmmm! You are lucky. I don't even get the error message.
Just gave it a go, nothing happens when I click the button.
I'm a SOLIDWORKS writer and I have fixed this help link in the 2016 help, as well as two other links for Pack and Go. (Pack and Go dialog box and Select and Replace dialog box). I apologize for the Help buttons not working.
I'll keep monitoring this topic to find out what other missing links you have found.
BTW, Kelvin and Alex, you will get the This page cannot be found message if you turn on Web help.
Evelyn, That was already active in SW. Is there a hidden switch for this in SW-Ex.
There is no option to change to Web Help directly from the SOLIDWORKS Explorer dialog box. But once you enable Web help in SOLIDWORKS, it should be used for all the SOLIDWORKS tools, including SOLIDWORKS Explorer.
Cheers for the quick response.
Here's another one for you:
Document Properties Configurations
pressing help button -> This page cannot be found.
Have a nice one
I also get an error trying to display Help for the System Information > Configuration Specific tab (I think this is what you are looking at when you talk about Document Properties Configurations). But I don't get "This page cannot be found"
I see a help topic that is for another dialog box that I suspect shares code with the System Information dialog box. I have contacted a couple of developers and hope they will be able fix this quickly. I'll let you know what I learn.
Meanwhile, I appreciate getting your updates on problems you find. And I apologize that we didn't find and correct them before they got to you,
Just to be perfectly clear about it, I got it while looking at this
with the following as result
It's great to see someone from SW responding, taking responsibility and giving feedback.
It helps humanize the company.
The head of the User Experience division pointed me to the correct dialog box. He follows the forums, too. So I see that there is no help for that properties tab and will research it and create a topic.
Keep on clicking those help buttons and we'll fill the blanks!
In drawings when clicking the question mark while having the 'Set Next Line Color' dialog box open doesn't seem to do anything.
I'll see what I can find out about this ? help button not working, although drawings is not an area I document.
I'd like to suggest a more direct way for you let the Documentation team know about help problems.
There is a Feedback on this topic link in the top right corner of Web help topics that lets you send questions and comments to Doc Feedback. These are then assigned to writers responsible for specific areas of SOLIDWORKS help. This method of giving us feedback gets the question to the right person, makes it easier to track issues, and gives us a higher level view of how we are doing.
Of course, raising issues in the Forums also connects you to other users who may have answers to your questions. But using Doc Feedback ensures a question doesn't get lost when busy writers don't have time to browse forum posts.
Meanwhile, happy spring! (It's 5 degrees F here in Maine this morning but at least there is no wind chill).
This does however presume that we can find the topic in the help because it automatically assigns the help page one is currently on to the feedback info. So if I can find it easily I'll do it that way.
Happy spring to you as well.
(It's barely 5 degrees on this side of the pond, in Celsius however not Fahrenheit. This means it's still easily 35° F warmer over here)
I wasn't thinking when I said to use Doc Feedback. As you and others point out, you can only do that when you are in a topic, not when you can't get to the topic.
So keep on doing what you are doing - post to this section of the Forum and one of the writers will pick it up. And if there is a problem with missing info within a help topic, use the Doc Feedback process to let us know about it.
BTW, when you say "across the pond", do you mean England? I lived in Thatcham (west of Reading) for 3 wonderful years.
Judging by Peter's avatar, I would presume Belgium. I was born and raised in Newhaven which is about 70 miles SE of Thatcham.
My equations are showing an error, I right click and select 'What's Wrong?' It gives me an incoherent error message, so I click on Help and it takes me to 'Adding Features Using Featurexpert', which has nothing to do with equations or What's Wrong. Not very helpful.
Without some images or an example part, it is very difficult to know what is happening here. Please add some images or attach the model with the error with information on where you are clicking on help and we can try to help.
After selecting Rib (a function I've never used before) I clicked the question mark to see the help page and got
In this case, it is in fact going to the correct help topic as it is implemented today. This PropertyManager is a generic PropertyManager that asks for the selection of a plane or planar face to sketch on for creating a feature/sketch. For instance, if you were to select the extrude, revolve, line, or circle commands, they would all bring up the same PropertyManager and same help topic (we only change the title of the PropertyManager). Perhaps we could code it so that it goes to a different help topic depending on what command invoked the PropertyManager.
In this case, you probably want this help topic to learn more about the sketch for a rib:
2015 SOLIDWORKS Help - Creating Ribs
I hope this helps,
Thanks for the reply Jim.
And yes the link provided by you is indeed the page I had expected to see when clicking for the help and I did find it by a bit of searching.
I understand the concept of having a generic PropertyManager help page as a place holder but from a help file point of view shouldn't that be something that the user doesn't have to deal with?
Of the ±19 features there's 6 (Rib, warp, extruded cut, revolved cut, extrude, revolve boss/base) that yield a generic unhelpful page.
The Warp one doesn't even shows the feature active unlike the 5 others but only mentions "Message". I would guess that someone either ran out of time or couldn't be bothered. In either case it got past QA.
Having almost a 1/3rd of the standard main 19 features going to a 'generic' help page that says just the same thing as what is in the 'message' box, namely that one has to select a plane, looks cheap. It not only doesn't help or provide more info then what's provided in the PropertyManager it forces the users to spend more time to get to a page that actual explains the feature selected because they have to go hunt for it themselves.
Don't get me wrong, I'm not taking a pot shot at you Jim. After all I wouldn't be surprised if the marketing dept. budget for paper clips is bigger then the one for providing and maintaining the help files. It just saddens me that in a product of this calibre and which has been around for decades it's found appropriate to have generic help pages.
It's all a bit based on the history of how these were implemented. Originally, you couldn't even select most of these commands unless you created a sketch first (the command would be grayed out in the toolbar unless a sketch were selected). So, if you had a sketch already created, started the rib command for instance, it would go right into the rib PropertyManager (not this initial sketch plane PropertyManager). In the regular feature PropertyManagers, the help does link to the help topic for that command. When we added the workflows to "guide" the user through the sketch creation step, it was implemented generically as just a single PropertyManager for sketch plane selection with a single help link and the title didn't even change. At some point along the way, it was changed so at least the title updated (for most commands as you've noticed), but no one thought to update the help to also be more specific to the feature that was pre-selected. We do have it logged as an issue and it will probably take a bit of coding work to make it possible since the help is generally a 1 topic per dialog kind of mechanism.
Any way, I'm not making excuses and I do agree that it is something we should fix; I'm just giving you a little background of why it got into this state in the first place.
click on the question mark and the result is that I get
which can surely not be intended behaviour
And another one,
Open section view in model and select the "click here to lean what's new about this command" works
The normal question mark however leads me back to a page not found.
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