7 Replies Latest reply on Feb 10, 2015 2:15 PM by Will Finamore

Why does Solidworks crash when I click the new file icon?

Will Finamore Feb 9, 2015 8:50 PM

When I click on the new document icon, SW immediately crashes. I'm running 2014 on a Student License through my university.

My comp specs:

Processor: Intel Core i7-4700MQ @ 2.40 GHz

RAM: 16gb DDR3

OS: Windows 7 64bit

Graphics: Intel 4600 integrated and Nvidia GTX 770M dedicated (drivers updated to newest as of Feb. 9, 2015)

HDD: Seagate 1TB hybrid 7200rpm

This error occurs whenever I attempt to create a new document, or when I attempt to open a preexisting drawing file. I can open assemblies and individual parts no problem.

When I first installed SW on this computer (on January 1st, 2015), everything worked as it should. Then, last week, I discovered that I couldn't create drawing files.

I have tried uninstalling and re-installing multiple times with slightly worse results. I used to be able to create new assemblies and parts.

Any help would be greatly appreciated.

Here's a screenshot of the error.

Re: Why does Solidworks crash when I click the new file icon?

VIGNESH NAGARAJAN Feb 9, 2015 10:28 PM (in response to Will Finamore)

Hi will,

SolidWorks Faces these kinds of crashes due to some external cases.
1. virtual Memory ( 2*Initial RAM Size as recommended by SolidWorks )
2. GDI Objects
3. System Option Based on Performance ( Check for best performance Setting option )
4. Aero Theme .

These are some factors which leads to crash . If Possible Repair you SolidWorks Once and check for Solution .

Thanks And Regards,
N.Vignesh,
E G S Computers India Pvt Ltd
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- Re: Why does Solidworks crash when I click the new file icon?
  
  Will Finamore Feb 10, 2015 12:14 AM (in response to VIGNESH NAGARAJAN)
  
  Vignesh,
  Unfortuntely, it doesn't seem to be any of those things.
  Everything is within bounds; I'm not using even half of the available RAM, so adding more virtual memory is meaningless, GDI is solid around 1,200 (out of a max of 10,000, if I remember correctly), I set it up for best performance, and I am not using an Aero theme.
  I did do a repair, but it didn't seem to change anything.
  
  As another option, I've disabled all add-ins, and enabled openGL. I can now get the new document popup to show up, but it tells me that templates are missing. If I try to create a drawing file from there, the program crashes.
  
  Thanks,
  Will
  
  EDIT:
  I don't think that even if I had the template it would change anything. I can't open a pre-existing drawing file right now.
  
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  - Re: Why does Solidworks crash when I click the new file icon?
    
    Dave Laban Feb 10, 2015 3:34 AM (in response to Will Finamore)
    
    SolidWorks needs Aero themes enabled for best performance (take a search around the forum for more details). Additionally your graphics card is not supported, which can manifest itself as non-functioning SW.
    
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    - Re: Why does Solidworks crash when I click the new file icon?
      
      Will Finamore Feb 10, 2015 11:21 AM (in response to Dave Laban)
      
      Dave and Vignesh,
      Turns out it was partially the Aero theme. I still get the error telling me that I don't have template, so I need to figure that out, and I still can't open drawing files, but I can create new parts and assemblies. Basically, I'm back to where I started, before I re installed, except that I can't use my own computer background.
      
      Now, why would SW stop working after it had been working just fine?
      
      Also, why can I run Autodesk Inventor 2014, MATLAB R2014b, a Linux VM, and a host of other programs like it's nothing, but Solidworks makes me jump through hoops just to use the base functions of their product?
      
      Sorry, I don't mean to get angry with you guys. You've been a great help.
      
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      - Re: Why does Solidworks crash when I click the new file icon?
        
        Glenn Schroeder Feb 10, 2015 11:31 AM (in response to Will Finamore)
        
        I'm not a hardware expert, but I've heard of people having trouble with SW after a Windows update. Could that be your issue?
        
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        Re: Why does Solidworks crash when I click the new file icon?
        
        Will Finamore Feb 10, 2015 2:15 PM (in response to Glenn Schroeder)
        
        Glenn,
        It might be, but I don't have a way to test it until the next update comes out. According to my machine, the last one was January 31, 2014. For now, I'll just export my files to Google Drive, and download them to a school workstation and create the drawing files there.
        
        Thanks,
        Will
        
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Re: Why does Solidworks crash when I click the new file icon?

VIGNESH NAGARAJAN Feb 10, 2015 12:30 AM (in response to Will Finamore)

Hi Will,

When you are trying to create Drawing from the existing part file the crash occurs ???

Thanks And Regards,
N.Vignesh,
E G S Computers India Pvt Ltd
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