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Why does Solidworks crash when I click the new file icon?

Question asked by Will Finamore on Feb 9, 2015
Latest reply on Feb 10, 2015 by Will Finamore

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When I click on the new document icon, SW immediately crashes. I'm running 2014 on a Student License through my university.

My comp specs:

Processor: Intel Core i7-4700MQ @ 2.40 GHz

RAM: 16gb DDR3

OS: Windows 7 64bit

Graphics: Intel 4600 integrated and Nvidia GTX 770M dedicated (drivers updated to newest as of Feb. 9, 2015)

HDD: Seagate 1TB hybrid 7200rpm

This error occurs whenever I attempt to create a new document, or when I attempt to open a preexisting drawing file. I can open assemblies and individual parts no problem.

When I first installed SW on this computer (on January 1st, 2015), everything worked as it should. Then, last week, I discovered that I couldn't create drawing files.

I have tried uninstalling and re-installing multiple times with slightly worse results. I used to be able to create new assemblies and parts.

Any help would be greatly appreciated.

Here's a screenshot of the error.

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VIGNESH NAGARAJAN Feb 9, 2015 10:28 PM

Hi will,

SolidWorks Faces these kinds of crashes due to some external cases.

1. virtual Memory ( 2*Initial RAM Size as recommended by SolidWorks )

2. GDI Objects

3. System Option Based on Performance ( Check for best performance Setting option )

4. Aero Theme .

These are some factors which leads to crash . If Possible Repair you SolidWorks Once and check for Solution .

Thanks And Regards,

N.Vignesh,

E G S Computers India Pvt Ltd

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Will Finamore @ VIGNESH NAGARAJAN on Feb 10, 2015 12:14 AM

Vignesh,

Unfortuntely, it doesn't seem to be any of those things.

Everything is within bounds; I'm not using even half of the available RAM, so adding more virtual memory is meaningless, GDI is solid around 1,200 (out of a max of 10,000, if I remember correctly), I set it up for best performance, and I am not using an Aero theme.

I did do a repair, but it didn't seem to change anything.

As another option, I've disabled all add-ins, and enabled openGL. I can now get the new document popup to show up, but it tells me that templates are missing. If I try to create a drawing file from there, the program crashes.

Thanks,

Will

EDIT:

I don't think that even if I had the template it would change anything. I can't open a pre-existing drawing file right now.

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Dave Laban @ Will Finamore on Feb 10, 2015 3:34 AM

SolidWorks needs Aero themes enabled for best performance (take a search around the forum for more details). Additionally your graphics card is not supported, which can manifest itself as non-functioning SW.

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Will Finamore @ Dave Laban on Feb 10, 2015 11:21 AM

Dave and Vignesh,

Turns out it was partially the Aero theme. I still get the error telling me that I don't have template, so I need to figure that out, and I still can't open drawing files, but I can create new parts and assemblies. Basically, I'm back to where I started, before I re installed, except that I can't use my own computer background.

Now, why would SW stop working after it had been working just fine?

Also, why can I run Autodesk Inventor 2014, MATLAB R2014b, a Linux VM, and a host of other programs like it's nothing, but Solidworks makes me jump through hoops just to use the base functions of their product?

Sorry, I don't mean to get angry with you guys. You've been a great help.

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Glenn Schroeder @ Will Finamore on Feb 10, 2015 11:31 AM

I'm not a hardware expert, but I've heard of people having trouble with SW after a Windows update. Could that be your issue?

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Will Finamore @ Glenn Schroeder on Feb 10, 2015 2:15 PM

Glenn,

It might be, but I don't have a way to test it until the next update comes out. According to my machine, the last one was January 31, 2014. For now, I'll just export my files to Google Drive, and download them to a school workstation and create the drawing files there.

Thanks,

Will

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VIGNESH NAGARAJAN Feb 10, 2015 12:30 AM

Hi Will,

When you are trying to create Drawing from the existing part file the crash occurs ???

Thanks And Regards,

N.Vignesh,

E G S Computers India Pvt Ltd

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7 Replies

VIGNESH NAGARAJAN Feb 9, 2015 10:28 PM
Mark Correct
Correct Answer
Hi will,

SolidWorks Faces these kinds of crashes due to some external cases.
1. virtual Memory ( 2*Initial RAM Size as recommended by SolidWorks )
2. GDI Objects
3. System Option Based on Performance ( Check for best performance Setting option )
4. Aero Theme .

These are some factors which leads to crash . If Possible Repair you SolidWorks Once and check for Solution .

Thanks And Regards,
N.Vignesh,
E G S Computers India Pvt Ltd
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- Will Finamore @ VIGNESH NAGARAJAN on Feb 10, 2015 12:14 AM
  Mark Correct
  Correct Answer
  Vignesh,
  Unfortuntely, it doesn't seem to be any of those things.
  Everything is within bounds; I'm not using even half of the available RAM, so adding more virtual memory is meaningless, GDI is solid around 1,200 (out of a max of 10,000, if I remember correctly), I set it up for best performance, and I am not using an Aero theme.
  I did do a repair, but it didn't seem to change anything.
  
  As another option, I've disabled all add-ins, and enabled openGL. I can now get the new document popup to show up, but it tells me that templates are missing. If I try to create a drawing file from there, the program crashes.
  
  Thanks,
  Will
  
  EDIT:
  I don't think that even if I had the template it would change anything. I can't open a pre-existing drawing file right now.
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  - Dave Laban @ Will Finamore on Feb 10, 2015 3:34 AM
    Mark Correct
    Correct Answer
    SolidWorks needs Aero themes enabled for best performance (take a search around the forum for more details). Additionally your graphics card is not supported, which can manifest itself as non-functioning SW.
    Like • Show 1 Like1
    Actions
    - Will Finamore @ Dave Laban on Feb 10, 2015 11:21 AM
      Mark Correct
      Correct Answer
      Dave and Vignesh,
      Turns out it was partially the Aero theme. I still get the error telling me that I don't have template, so I need to figure that out, and I still can't open drawing files, but I can create new parts and assemblies. Basically, I'm back to where I started, before I re installed, except that I can't use my own computer background.
      
      Now, why would SW stop working after it had been working just fine?
      
      Also, why can I run Autodesk Inventor 2014, MATLAB R2014b, a Linux VM, and a host of other programs like it's nothing, but Solidworks makes me jump through hoops just to use the base functions of their product?
      
      Sorry, I don't mean to get angry with you guys. You've been a great help.
      Like • Show 0 Likes0
      Actions
      - Glenn Schroeder @ Will Finamore on Feb 10, 2015 11:31 AM
        Mark Correct
        Correct Answer
        I'm not a hardware expert, but I've heard of people having trouble with SW after a Windows update. Could that be your issue?
        Like • Show 0 Likes0
        Actions
        Will Finamore @ Glenn Schroeder on Feb 10, 2015 2:15 PM
        Mark Correct
        Correct Answer
        Glenn,
        It might be, but I don't have a way to test it until the next update comes out. According to my machine, the last one was January 31, 2014. For now, I'll just export my files to Google Drive, and download them to a school workstation and create the drawing files there.
        
        Thanks,
        Will
        Like • Show 0 Likes0
        Actions
VIGNESH NAGARAJAN Feb 10, 2015 12:30 AM
Mark Correct
Correct Answer
Hi Will,

When you are trying to create Drawing from the existing part file the crash occurs ???

Thanks And Regards,
N.Vignesh,
E G S Computers India Pvt Ltd
Like • Show 0 Likes0
Actions

Why does Solidworks crash when I click the new file icon?

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