I have an issue where some of my users take too long when processing items through the workflow. I was wondering if there was any way to send email reminders when an item sits in one workflow state too long?
Have you checked out the possibilities with the "Delayed in state" option in State - Notification setup - in the Workflow?
It's not very customizable, but at least it gives you the opportunity to notify one or more employees and/or groups, when a file has stayed in a state for a given number of days, and will re-send that mail every given number of days. You must set this up on every state you need to track this.
This was a feature that shipped with EPDM 2013, so you need at least that version.
Hope this helps a little.
Best regards, Martin
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