1 Reply Latest reply on Jan 15, 2015 6:25 AM by Martin Solem

    is there way to have reminder email generated after a time period in any workflow state

    Devin Draeger
    Devin Draeger Jan 14, 2015 5:05 PM

      Hi,

       

      I have an issue where some of my users take too long when processing items through the workflow.  I was wondering if there was any way to send email reminders when an item sits in one workflow state too long?

       

      Thanks.

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        • Re: is there way to have reminder email generated after a time period in any workflow state
          Martin Solem
          Martin Solem Jan 15, 2015 6:25 AM (in response to Devin Draeger)

          Hi Devin,

           

          Have you checked out the possibilities with the "Delayed in state" option in State - Notification setup - in the Workflow?

          It's not very customizable, but at least it gives you the opportunity to notify one or more employees and/or groups, when a file has stayed in a state for a given number of days, and will re-send that mail every given number of days. You must set this up on every state you need to track this.

          This was a feature that shipped with EPDM 2013, so you need at least that version.

           

          Hope this helps a little.

          Best regards, Martin