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Main Window completely transparent, only top and bottom tool-bar

Question asked by Luke Tansell on Dec 22, 2014
Latest reply on Dec 23, 2014 by Kelvin Lamport

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Hi everyone,

I've had Solidworks installed on my Windows Surface version 1 for the whole year so far and about a week or two ago I've been getting a major error. When i opened Solidworks 2013-2014 Student Edition i would get a top and bottom tool-bar but the main window between is invisible (See below screenshot)

Last night I uninstalled the 2013-2014 Student version and installed the new 2014-2015 student version in the hopes that it would fix this problem, but it didn't. Even with the new version i'm having the same problem. I also tried resetting my user setting, but that didn't work either. Has anyone had this problem before? Any help would be great! Thanks in advance!!

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Daniel Andersson Dec 22, 2014 11:09 PM

Check out this previous post regarding this.

https://forum.solidworks.com/message/460117#460117

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Luke Tansell @ Daniel Andersson on Dec 23, 2014 8:41 AM

I spent a couple of hours searching through the various forum threads, but nothing seemed to help. I tried the 'changing aero themes' and ran the diagnostics and stuff on my graphics card, but i'm already running the latest drivers and stuff. Does anyone else have any ideas?

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Kelvin Lamport @ Luke Tansell on Dec 23, 2014 9:19 AM

Do you have an nVidia card?

The posts linked in the link Daniel posted, recommended disabling the nVidia Desktop Manager. If you have an nVidia card, did you do that?

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Luke Tansell @ Kelvin Lamport on Dec 23, 2014 9:26 AM

I have an Intel HD Graphics 4000 card, so the nVidia help won't work for me unfortunately

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Kelvin Lamport @ Luke Tansell on Dec 23, 2014 9:36 AM

The HD4000 isn't an approved card so you have been very lucky to have been able to use it for so long.

Windows may have installed updates recently. Have you tried reverting to an older driver, or even restoring Windows to a time before you had the transparency problem.?

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Luke Tansell @ Kelvin Lamport on Dec 23, 2014 7:29 PM

Oh wow aha, I thought it was an approved card, I did the graphics card test thing and mine came up. Either way I did try reverting it to an older driver but that didn't help. Do you think my Surface may have just run out of luck running SW?

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Kelvin Lamport @ Luke Tansell on Dec 23, 2014 7:46 PM

I guess that is a possibility, but I'm more inclined to believe a Windows setting or graphics driver must have changed.

Have you tried restoring to a date point of a week or more before the problem started?

You could also try deleting all graphics drivers and try various ones to find one that works for you.

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Jeff Holliday @ Luke Tansell on Dec 23, 2014 4:26 PM

As Kelvin stated, your luck may have turned from good to "normal". "Normal" is closer to - SW may work with a non-approved card, but there are no guarantees. Having the latest drivers installed only helps if the application can handle them. I would follow Kelvin's suggestions.

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8 Replies

Daniel Andersson Dec 22, 2014 11:09 PM
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Correct Answer
Check out this previous post regarding this.
https://forum.solidworks.com/message/460117#460117
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- Luke Tansell @ Daniel Andersson on Dec 23, 2014 8:41 AM
  Mark Correct
  Correct Answer
  I spent a couple of hours searching through the various forum threads, but nothing seemed to help. I tried the 'changing aero themes' and ran the diagnostics and stuff on my graphics card, but i'm already running the latest drivers and stuff. Does anyone else have any ideas?
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  - Kelvin Lamport @ Luke Tansell on Dec 23, 2014 9:19 AM
    Mark Correct
    Correct Answer
    Do you have an nVidia card?
    The posts linked in the link Daniel posted, recommended disabling the nVidia Desktop Manager. If you have an nVidia card, did you do that?
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    - Luke Tansell @ Kelvin Lamport on Dec 23, 2014 9:26 AM
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      I have an Intel HD Graphics 4000 card, so the nVidia help won't work for me unfortunately
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      - Kelvin Lamport @ Luke Tansell on Dec 23, 2014 9:36 AM
        Mark Correct
        Correct Answer
        The HD4000 isn't an approved card so you have been very lucky to have been able to use it for so long.
        Windows may have installed updates recently. Have you tried reverting to an older driver, or even restoring Windows to a time before you had the transparency problem.?
        Like • Show 0 Likes0
        Actions
        Luke Tansell @ Kelvin Lamport on Dec 23, 2014 7:29 PM
        Mark Correct
        Correct Answer
        Oh wow aha, I thought it was an approved card, I did the graphics card test thing and mine came up. Either way I did try reverting it to an older driver but that didn't help. Do you think my Surface may have just run out of luck running SW?
        Like • Show 0 Likes0
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        Kelvin Lamport @ Luke Tansell on Dec 23, 2014 7:46 PM
        Mark Correct
        Correct Answer
        I guess that is a possibility, but I'm more inclined to believe a Windows setting or graphics driver must have changed.
        Have you tried restoring to a date point of a week or more before the problem started?
        You could also try deleting all graphics drivers and try various ones to find one that works for you.
        Like • Show 0 Likes0
        Actions
      - Jeff Holliday @ Luke Tansell on Dec 23, 2014 4:26 PM
        Mark Correct
        Correct Answer
        As Kelvin stated, your luck may have turned from good to "normal". "Normal" is closer to - SW may work with a non-approved card, but there are no guarantees. Having the latest drivers installed only helps if the application can handle them. I would follow Kelvin's suggestions.
        Like • Show 0 Likes0
        Actions

Main Window completely transparent, only top and bottom tool-bar

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