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Hot to debug/fix frequent random crashes? SW 2014 SP 5 64bit frequent crash on Win 7 SP 1 64bit

Question asked by Gianfranco Turchetto on Dec 18, 2014
Latest reply on Dec 18, 2014 by Gianfranco Turchetto



do you have some advice on what to check to fix frequent crashes?

How to "debug" and understand where to investigate and fix it?


Is not easy to reproduce, crash can happen in many different enviroments,

we cannot reproduce the crash.


We experience frequent SW crashes on 4 different HP Z230

machine, 8GB RAM, I7 Processor NVIDIA QUADRO K600 1GB latest driver from Nvidia Site.

SolidWorks RX does not report any problem.


But on four different machines, same result.

From 5 to 10 crashes during a day,


SolidWorks crash and the modules causing the crash, reported in windows events are :


C:\Program Files\SolidWorks Corp\SolidWorks\slduiu.dll

C:\Program Files\SolidWorks Corp\SolidWorks\SLDMODU.dll

C:\Program Files\SolidWorks Corp\SolidWorks\sldgfxu.dll

C:\Program Files\SolidWorks Corp\SolidWorks\dbghelp.dll

C:\Program Files\SolidWorks Corp\SolidWorks\dcu2d61.dll

C:\Program Files\SolidWorks Corp\SolidWorks\sldapiu.dll




Thanks in advance for any feedback.

Best Regards