Erin Elliott

Data Management Application Engineer(s) - SolidWorks VAR Job

Discussion created by Erin Elliott on Dec 5, 2014

Javelin Technologies, Canada's leading provider of 3D Technology, is expanding our team and looking for a dedicated Data Management Application Engineer for our Technical Services Division in either our Surrey BC, Calgary or Edmonton AB Offices.

An individual who is well spoken, a fast learner, has positive energy. As part of the Technical Services Team this role is responsible for providing SOLIDWORKS and SOLIDWORKS ENTERPRISE product support, implementation and consulting services, and product usage training to our customers.


  • Provide comprehensive technical support for SOLIDWORKS ENTERPRISE and SOLIDWORKS
  • Implement and delivery of SOLIDWORKS ENTERPRISE services
  • Identify opportunities for up-selling and future business for Javelin
  • Travel regularly to customer sites to provide onsite support and training (occasional weekend and evening travel)
  • Liaise with customers and in-house staff and partners regarding technical information as related to SOLIDWORKS ENTERPRISE and SOLIDWORKS
  • Provide explicit instructions related to SOLIDWORKS ENTERPRISE and SOLIDWORKS to external and internal customers
  • Interpret inquires related to SOLIDWORKS ENTERPRISE and SOLIDWORKS and  provide technical solutions as required
  • Troubleshoot issues with training equipment
  • Create engaging presentation using available software tools
  • Write technical articles, record screen capture video of software processes for publishing to the organizations technical blog
  • Occasionally attend tradeshows and SOLIDWORKS user group meetings


  • Minimum of 1 – 2 years of experience utilizing SOLIDWORKS ENTERPRISE and SOLIDWORKS
  • Minimum of a 3 year Mechanical Engineering Technology Diploma required, Bachelor of Engineering (Mechanical) Degree preferred
  • Must have strong verbal, written and listening communication skills
  • Experience providing tech support services preferred
  • Excellent knowledge of mechanical CAD and design industry required
  • Excellent customer relations ability required
  • A creditable and lively presenter with a professional demeanor
  • Solid understanding of engineering process and terminology, and solid modelling process and jargon
  • Capable of computer networking and troubleshooting
  • Well versed with Microsoft Windows 7 interface and functionality. Familiarity with Windows 8 an asset
  • Certified Enterprise PDM Administrator (CEPA) preferred
  • SolidWorks CSWP or CSWA certification an asset
  • Strong aptitude for Microsoft Office 2010/2013 (Word, Outlook, Excel, PowerPoint) required
  • Additional industry experience (Product design, tooling design, mold design, industrial design, electrical systems design) an asset
  • Must have a reliable means of transportation and a Valid Driver's license; travel will be required
  • Must be capable of briefly lifting up to 65 lbs. (mobile laptop cases consisting of 4 laptops and accessories)
  • Ability to travel to the United States of America preferred
  • Must possess a valid driver's license
  • Must have access to a motor vehicle

Javelin Technologies is an entrepreneurial, dynamic, fun place to be a part of where you will share your creativity while being a key contributor to our growth.  We offer to successful candidates a competitive salary and benefits program including a great working environment.

If this position is appealing to you and you feel you have what it takes to inspire customers...


Applications will only be reviewed if submitted through the online application system.

Please apply A.S.A.P., applications will be processed as they are received.

Job posting will remain open until position has been filled.

Referrals: Kindly indicate who you were referred by in the application process.