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SW 2015 Crashing When I Switch Monitors.

Question asked by Peter Hunstein on Nov 17, 2014
Latest reply on Nov 18, 2014 by Jeff Mirisola

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I have a KVM (Keyboard, Video, Mouse) switch that I use to switch between my desktop machine and my docked Dell m4500 laptop. It is the laptop with an nVidia fx1800m video card that is what I have SW on. I recently installed SW2015 on this laptop replacing 2014 that was on the internal hard drive that died. SW is now crashing whenever I switch the KVM to the other computer. This is something that 2014 never did. I went to nVidia's web site and downloaded and installed the latest driver for this video card but that didn't seem to help. I was hoping someone could give me an Idea as to how to fix this problem.

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Jeff Mirisola Nov 17, 2014 1:00 PM
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Using the latest driver from nVidia isn't necessarily an approved driver for SolidWorks. Go to Graphics Card Drivers | SOLIDWORKS to find an approved driver.
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- Peter Hunstein @ Jeff Mirisola on Nov 17, 2014 1:34 PM
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  Thank. I just tried installing that driver but it didn't help. Going to the SW Rx tab in the resources manager and running diagnostics, it shows that the driver and hardware are all supported and up to date. there is a caution about the back up directory not being set but no other errors.
  
  I've also just discovered that SW crashes when I put the computer to sleep or set it to hibernate.
  
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  - Jeff Mirisola @ Peter Hunstein on Nov 17, 2014 1:42 PM
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    I had an issue with a Dell laptop years ago that was due to the BIOS being out of date, even though the laptop was new. The symptoms appeared to be graphics related, so it was a bit confusing at first. Maybe check Dell's website for any patches?
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  - Kelvin Lamport @ Peter Hunstein on Nov 17, 2014 1:56 PM
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    Check the Power Options settings and make sure the Power Plan is set to High Performance.
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Peter Hunstein Nov 18, 2014 3:09 PM
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I think I found the problem. We have a seat of Mastercam for SW as well as 3 seats of stand alone MC. I had installed MC for SW on my machine but all the network licenses were checked out. I had forgotten to check the load at start up for MC for SW and was getting a no license error booting up SW. Once I unchecked to have MC load at start up, my problem went away. I can now switch the KVM and hibernate my machine without SW crashing.
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- Jeff Mirisola @ Peter Hunstein on Nov 18, 2014 4:26 PM
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  That was going to be my next guess...not.
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SW 2015 Crashing When I Switch Monitors.

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