1 Reply Latest reply on Oct 2, 2014 7:27 AM by Deepak Gupta

Problem opening parts and assemblies (NVidia Quadro 4000 + SW 2013 SP 4.0)

Antonio Madrigal Oct 2, 2014 6:29 AM

Hello,

I have SW 2013 SP 4.0 in my computer working with NVidia Quadro 4000. I created a new user and with this new user I cant open parts and assemblies (neither start a new one). The only i can do is create a new drawing.

I think is a problem of the Graphic card and the compatibility with the software.

Someone can help me with this?

Thanks

Re: Problem opening parts and assemblies (NVidia Quadro 4000 + SW 2013 SP 4.0)

Deepak Gupta Oct 2, 2014 7:27 AM (in response to Antonio Madrigal)

First check if you've the appropriate driver installed? Graphics Card Drivers | SOLIDWORKS

If that doesn't help then open SOLIDWORKS and with no open file go to Tools > Options > Performance and select Use Software OpenGL. Now open files and check. If this worked then it is a graphics card issue.

Nonetheless, use Rx tool to diagnostic the issue and send to your VAR.
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