AnsweredAssumed Answered

Remove checked out license

Question asked by Jeremy Bushman on Sep 24, 2014
Latest reply on Sep 2, 2015 by Ori Kaplan

Hello all,

 

We have a situation where a student checked out a license of SoldWorks and something happened on the check-in process. The laptop that had the license thinks it was returned, but the License Manager still shows it as in use. I need to know if there is a way to free this up so the student can continue using the software. As it stands right now, from what I am told, he cannot check out another license as he is told he already has one. I found some documentation that I think was related and have done the following:

 

These commands were all run from a cmd prompt running as Administrator:

 

lmutil lmstat -a -c "C:\Program Files (x86)\SolidWorks Corp\SolidNetWork License Manager\licenses\sw_d.lic"

 

This returns

...

"solidworks" v22.0, vendor: SW_D

floating license

...

on222417 TWIB888E3F0A61E TWIB888E3F0A61E (v22.0) (apps03/25734 801), start Wed 9/24 14:19 (linger: 1953540)

...

  "swofficepremium" v22.0, vendor: SW_D

  floating license

...

on222417 TWIB888E3F0A61E TWIB888E3F0A61E (v22.0) (apps03/25734 701), start Wed 9/24 14:19 (linger: 1953540)

 

and based on that output, I tried these commands:

 

lmutil lmremove -c "C:\Program Files (x86)\SolidWorks Corp\SolidNetWork License Manager\licenses\sw_d.lic" swofficepremium on222417 TWIB888E3F0A61E TWIB888E3F0A61E

 

lmutil lmremove -c "C:\Program Files (x86)\SolidWorks Corp\SolidNetWork License Manager\licenses\sw_d.lic" solidworks on222417 TWIB888E3F0A61E TWIB888E3F0A61E

 

they do not return any output, but License Manager still shows the user with a license.

 

I also created a sw_d.opt file: C:\Program Files (x86)\SolidWorks Corp\SolidNetWork License Manager\licenses\sw_d.opt

that contains TIMEOUTALL900

But that didn't seem to make any difference either.

 

Short of waiting the 30 days, is there anything else I can do?

 

Thanks.

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