AnsweredAssumed Answered

SW 2013 crashes all the time

Question asked by N. V on Sep 9, 2014
Latest reply on Sep 10, 2014 by Ian Hogg

Hello all,

 

I've been having problems for the last couple of weeks; my SW 2013 crashes all the time.

Not just a couple of times a day, but sometimes it gets up to 25 times a day.

It does not happen with a specific action, just randomly. Even when I'm away from my keyboard and I come back 3 minutes later, it has crashed.

Some amounts to have an idea:

dateamount of crashesvarieties of errorstype of error
8/28/2014151SW has stopped working, restart SW
8/29/2014131SW has stopped working, restart SW
8/31/2014 re-installed SW (uninstall and install, no repair)
9/2/2014251SW has stopped working, restart SW
9/3/201482SW has stopped working, restart SW and windows gave an error
9/4/2014131Crashes, even when I'm not working on the computer
9/5/2014121Crashes, even when I'm not working on the computer and does not open new documents, only shows one
9/9/201431Crashes, even when I'm not working on the computer and does not open new documents, only shows one

These are just the amounts I logged, the real numbers are higher.

This is the error I get;

 

Does anyone have an idea on what the cause can be?

Does my hardware cause it or is it an error in the software or registry?

 

Processor:          i3-2100 (runs at 30% max)

RAM:                  4 GB  (Does not get reached)

Video:                 Intel HD (dont know the type)

 

Thanks,

 

NV

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