What should I look for in ePDM to find why a user gets this error when trying to create a new EC?
Well, to start with, I would check if they have permissions in the workflow as well as folder permissions.
Thanks Stephen, I've been spending a lot of time comparing folders, states and transitions permissions, but so far haven't been able to discover which is the cause of the error.
Did you ever find out about this? Is it only this one person? Can you do exactly what they did with the same files and see if you get the same error?
Just today I had help from our local VAR.
Turns out it is an issue with version free variables in databases that were upgraded from 2012 to 2013 or 2014.
My VAR said if 2013 or 2014 was a new install, the issue would not exist. There's a SQL fix, that we will run tomorrow morning after backups.
Also they were able to get a SQL query from SolidWorks, that showed all of the "incorrect initial state type" accounts in my db.
Thank you very much for all the suggestions.
Retrieving data ...