What is the roll of solidworks resellers. From my point of view they are just selling the software & just by selling & renewing the software they are earning a lot.
Can't solidworks be more interactive with their customers?
Main issue is the fruitful communication. Giving more & more ways to use solidworks to next level is necessary.
Otherwise we are just wasting our money on subscription.
Although I am sure the company I work for would certainly not complain about paying as much for SW Subscriptions, they have not complained. Subscription gives benefits in several ways. Most important, you get the latest version each year included as part of the yearly fee. Almost as important, you get an insurance plan (sort of) by having employees of the VAR available to both help with problems, answer questions and sometimes provide suggestions to tackle situations.
You are correct that if the VAR cannot or is unwilling to help, they are not fulfilling their purpose. In that case, transfer to another VAR that will.
On the other hand, if a SW user has a problem and does not request the help, the VAR is not to blame.
I have been very pleased with my VAR for 16 years. I am not sure that my questions would have been answered any quicker or better if I had to contact SW directly thru a central support department.