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What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?

Question asked by Craig Potter on Aug 11, 2014
Latest reply on Sep 8, 2014 by Jamil Snead

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I just got access to our companies PDM Vault. I can see, open, checkout parts and assemblies directly from the tree of parts listed in the vault. What I can not do is perform "Find / Search" enter a part number or name and even though I can see the item in the vault, it always returns "No occurrences found." I have tried varying all the other variables with no success. I did notice that the icon for the primary file in the vault under File Explorer is "whited-out" (only half of the pixels for the image are there, the other half are white) which seems to indicate that I have partial access to the vault???

Craig Potter Sep 8, 2014 5:09 PM

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I have resolved this problem, Turns out that I error-ed when I put my local working folder called SW-Work inside of the folder: "SolidWorks Data" on my "C" drive. When I bumped my "SW-Work folder" up directly under my "C" drive, the problem disappeared.

Thanks,

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Jamil Snead Aug 11, 2014 4:29 PM

This is Enterprise PDM right, not Workgoup PDM?

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Craig Potter @ Jamil Snead on Aug 11, 2014 5:47 PM

Hello Jamil,

I should have started with the fact that this is SW Workgroup PDM.

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Jamil Snead @ Craig Potter on Aug 11, 2014 5:52 PM

Ok well in that case maybe I can help, cause I only have Workgroup PDM . Are you using the simplified or the advanced search? I'd start with the simplified, and under the search drop down select "All properties", and check the box for "Ignore case". Does any of that work?

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Craig Potter @ Jamil Snead on Aug 11, 2014 6:27 PM

I have tried checking and un-checking all combinations of check-boxes in both the Simple and Advanced. Makes no difference. The only visible difference between my screen and others here accessing the vault is that the primary folder with all company files labeled "Engineering" is "Whited out. see image below.

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Jamil Snead @ Craig Potter on Aug 11, 2014 7:32 PM

That means that you don't have read or write access, but the SubProjects are not whited out, so you should have write access to those. I made a test folder with a part in our own vault and removed my own read/write access to it, and even though everything was whited out it still jumped there during a search. So I don't think permissions has anything to do with it.

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Jamil Snead @ Craig Potter on Aug 11, 2014 7:33 PM

Could you give a screenshot showing one of the parts and the search window and the message box?

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Craig Potter @ Jamil Snead on Aug 12, 2014 8:45 AM

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Jamil Snead @ Craig Potter on Aug 12, 2014 11:17 AM

Strange. Does this happen for all files? And can other people successfully search?

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Craig Potter @ Craig Potter on Sep 8, 2014 5:09 PM

Thanks,

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Jamil Snead @ Craig Potter on Sep 8, 2014 5:44 PM

That's interesting. I'll keep that in mind if I ever run into that issue.

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Jamil Snead Aug 11, 2014 4:29 PM
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This is Enterprise PDM right, not Workgoup PDM?
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- Craig Potter @ Jamil Snead on Aug 11, 2014 5:47 PM
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  Hello Jamil,
  I should have started with the fact that this is SW Workgroup PDM.
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  - Jamil Snead @ Craig Potter on Aug 11, 2014 5:52 PM
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    Ok well in that case maybe I can help, cause I only have Workgroup PDM . Are you using the simplified or the advanced search? I'd start with the simplified, and under the search drop down select "All properties", and check the box for "Ignore case". Does any of that work?
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    - Craig Potter @ Jamil Snead on Aug 11, 2014 6:27 PM
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      I have tried checking and un-checking all combinations of check-boxes in both the Simple and Advanced. Makes no difference. The only visible difference between my screen and others here accessing the vault is that the primary folder with all company files labeled "Engineering" is "Whited out. see image below.
      
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      - Jamil Snead @ Craig Potter on Aug 11, 2014 7:32 PM
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        That means that you don't have read or write access, but the SubProjects are not whited out, so you should have write access to those. I made a test folder with a part in our own vault and removed my own read/write access to it, and even though everything was whited out it still jumped there during a search. So I don't think permissions has anything to do with it.
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      - Jamil Snead @ Craig Potter on Aug 11, 2014 7:33 PM
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        Could you give a screenshot showing one of the parts and the search window and the message box?
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        Craig Potter @ Jamil Snead on Aug 12, 2014 8:45 AM
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        Jamil Snead @ Craig Potter on Aug 12, 2014 11:17 AM
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        Strange. Does this happen for all files? And can other people successfully search?
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      - Craig Potter @ Craig Potter on Sep 8, 2014 5:09 PM
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        I have resolved this problem, Turns out that I error-ed when I put my local working folder called SW-Work inside of the folder: "SolidWorks Data" on my "C" drive. When I bumped my "SW-Work folder" up directly under my "C" drive, the problem disappeared.
        Thanks,
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        Jamil Snead @ Craig Potter on Sep 8, 2014 5:44 PM
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        That's interesting. I'll keep that in mind if I ever run into that issue.
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What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?

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