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What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?

Question asked by Craig Potter on Aug 11, 2014
Latest reply on Sep 8, 2014 by Jamil Snead

I just got access to our companies PDM Vault. I can see, open, checkout parts and assemblies directly from the tree of parts listed in the vault. What I can not do is perform "Find / Search" enter a part number or name and even though I can see the item in the vault, it always returns "No occurrences found." I have tried varying all the other variables with no success. I did notice that the icon for the primary file in the vault under File Explorer is "whited-out" (only half of the pixels for the image are there, the other half are white) which seems to indicate that I have partial access to the vault???