10 Replies Latest reply on Sep 8, 2014 5:44 PM by Jamil Snead

What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?

Craig Potter Aug 11, 2014 3:11 PM

I just got access to our companies PDM Vault. I can see, open, checkout parts and assemblies directly from the tree of parts listed in the vault. What I can not do is perform "Find / Search" enter a part number or name and even though I can see the item in the vault, it always returns "No occurrences found." I have tried varying all the other variables with no success. I did notice that the icon for the primary file in the vault under File Explorer is "whited-out" (only half of the pixels for the image are there, the other half are white) which seems to indicate that I have partial access to the vault???

Re: What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?

Jamil Snead Aug 11, 2014 4:29 PM (in response to Craig Potter)

This is Enterprise PDM right, not Workgoup PDM?
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- Re: What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?
  
  Craig Potter Aug 11, 2014 5:47 PM (in response to Jamil Snead)
  
  Hello Jamil,
  I should have started with the fact that this is SW Workgroup PDM.
  
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  - Re: What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?
    
    Jamil Snead Aug 11, 2014 5:52 PM (in response to Craig Potter)
    
    Ok well in that case maybe I can help, cause I only have Workgroup PDM . Are you using the simplified or the advanced search? I'd start with the simplified, and under the search drop down select "All properties", and check the box for "Ignore case". Does any of that work?
    
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    - Re: What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?
      
      Craig Potter Aug 11, 2014 6:27 PM (in response to Jamil Snead)
      
      I have tried checking and un-checking all combinations of check-boxes in both the Simple and Advanced. Makes no difference. The only visible difference between my screen and others here accessing the vault is that the primary folder with all company files labeled "Engineering" is "Whited out. see image below.
      
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      - Re: What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?
        
        Jamil Snead Aug 11, 2014 7:32 PM (in response to Craig Potter)
        
        That means that you don't have read or write access, but the SubProjects are not whited out, so you should have write access to those. I made a test folder with a part in our own vault and removed my own read/write access to it, and even though everything was whited out it still jumped there during a search. So I don't think permissions has anything to do with it.
        
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      - Re: What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?
        
        Jamil Snead Aug 11, 2014 7:33 PM (in response to Craig Potter)
        
        Could you give a screenshot showing one of the parts and the search window and the message box?
        
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        Re: What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?
        
        Craig Potter Aug 12, 2014 8:45 AM (in response to Jamil Snead)
        
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        Re: What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?
        
        Jamil Snead Aug 12, 2014 11:17 AM (in response to Craig Potter)
        
        Strange. Does this happen for all files? And can other people successfully search?
        
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      - Re: What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?
        
        Craig Potter Sep 8, 2014 5:09 PM (in response to Craig Potter)
        
        I have resolved this problem, Turns out that I error-ed when I put my local working folder called SW-Work inside of the folder: "SolidWorks Data" on my "C" drive. When I bumped my "SW-Work folder" up directly under my "C" drive, the problem disappeared.
        Thanks,
        
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        Re: What causes “No Occurrences found” when “Search for Document” is queried with a file name that is in the vault?
        
        Jamil Snead Sep 8, 2014 5:44 PM (in response to Craig Potter)
        
        That's interesting. I'll keep that in mind if I ever run into that issue.
        
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