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Cosmos reboots when Norton "Client" AV installed

Question asked by Daniel Vallelian on Mar 14, 2007
Latest reply on May 3, 2007 by Vince Adams

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Our IT guy recently installed Norton "Client" Antiviruson our networked pc's. I'm running a stand-alone copy of SWPremium. Prior to the AV, I could run Cosmos withinlimitations of the memory/machine. Now, as soon as I click onmesh, the pc reboots without warning - no error messages, no out ofmemory messages. Otherwise, SW seems to work ok withparts/assemblies/drawings. The IT guy added the sld... filesto the list of exceptions: still crashes.

Any suggestions would be greatly appreciated.

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1-5YX0QN Mar 19, 2007 12:57 PM
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Did you guys try adding the .EXE files?
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- Daniel Vallelian @ 1-5YX0QN on Mar 22, 2007 11:21 PM
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  Which .exe files?
  Enabling all would partially defeat the antivirus software.
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  - 1-5YX0QN @ Daniel Vallelian on Mar 23, 2007 8:46 AM
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    I was refering to the Cosmos .exe files.
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    - Vince Adams @ 1-5YX0QN on May 3, 2007 8:34 PM
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      Did you report this problem thru your VAR support channel? They are probably better equipped to diagnose it and, if it is a undocumented problem, can get a fix or workaround in place. This is a great place to share problems like this but you should work with your VAR in parallel.
      
      THanks!
      
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Cosmos reboots when Norton "Client" AV installed

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