4 Replies Latest reply on May 3, 2007 8:34 PM by Vince Adams

Cosmos reboots when Norton "Client" AV installed

Daniel Vallelian Mar 14, 2007 11:54 PM

Our IT guy recently installed Norton "Client" Antiviruson our networked pc's. I'm running a stand-alone copy of SWPremium. Prior to the AV, I could run Cosmos withinlimitations of the memory/machine. Now, as soon as I click onmesh, the pc reboots without warning - no error messages, no out ofmemory messages. Otherwise, SW seems to work ok withparts/assemblies/drawings. The IT guy added the sld... filesto the list of exceptions: still crashes.

Any suggestions would be greatly appreciated.

Cosmos reboots when Norton "Client

1-5YX0QN Mar 19, 2007 12:57 PM (in response to Daniel Vallelian)

Did you guys try adding the .EXE files?
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- Cosmos reboots when Norton "Client
  
  Daniel Vallelian Mar 22, 2007 11:21 PM (in response to 1-5YX0QN)
  
  Which .exe files?
  Enabling all would partially defeat the antivirus software.
  
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  - Cosmos reboots when Norton "Client
    
    1-5YX0QN Mar 23, 2007 8:46 AM (in response to Daniel Vallelian)
    
    I was refering to the Cosmos .exe files.
    
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    - Cosmos reboots when Norton "Client
      
      Vince Adams May 3, 2007 8:34 PM (in response to 1-5YX0QN)
      
      Did you report this problem thru your VAR support channel? They are probably better equipped to diagnose it and, if it is a undocumented problem, can get a fix or workaround in place. This is a great place to share problems like this but you should work with your VAR in parallel.
      
      THanks!
      
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