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Latest Version of a Drawing Issue

Question asked by Braden MacDonald on Jun 18, 2014
Latest reply on Jun 23, 2014 by Braden MacDonald

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First I want to say that the users on here have been very helpful. Thank you for sharing your knowledge!

The engineering department has been mentioning to me that they are having trouble with accessing the most current version of a cad drawing after it has been checked in with changes. Sometimes the only solution for them has been shutting thier workstation down and trying again which solves the probelm. Is there some kind of wierd update issue going on here that I should be aware of? Or has anyone else had these symptoms? Thanks.

Joe Aisawa Jun 18, 2014 12:16 PM

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Hi Braden,

In the Enterprise PDM Administration Tool, you may want to check the user settings under 'Reference Dialog' and be sure that 'Always work with the latest version of files.' is checked.

Kind Regards,

Joe

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Joe Aisawa Jun 18, 2014 12:16 PM

Hi Braden,

In the Enterprise PDM Administration Tool, you may want to check the user settings under 'Reference Dialog' and be sure that 'Always work with the latest version of files.' is checked.

Kind Regards,

Joe

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Jason Clarke Jun 22, 2014 6:59 PM

Braden,

Depending on the refresh settings you have set for client, database, archive updates it can take up to (i think) a minute on default settings before clients become aware that there is a new version.

When you say they are experiencing problems, what exactly is it? are they receiving errors (through the ui or in client logs) is it slower than they expect? Does it simply not respond?

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Braden MacDonald @ Jason Clarke on Jun 23, 2014 8:09 AM

The issue has been that they had been logging in and working on the wrong drawings. But since we got our message notification system up and running it hasn't been as big of an issue.

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Joe Aisawa Jun 18, 2014 12:16 PM
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Hi Braden,

In the Enterprise PDM Administration Tool, you may want to check the user settings under 'Reference Dialog' and be sure that 'Always work with the latest version of files.' is checked.

Kind Regards,

Joe
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Jason Clarke Jun 22, 2014 6:59 PM
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Braden,

Depending on the refresh settings you have set for client, database, archive updates it can take up to (i think) a minute on default settings before clients become aware that there is a new version.
When you say they are experiencing problems, what exactly is it? are they receiving errors (through the ui or in client logs) is it slower than they expect? Does it simply not respond?
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- Braden MacDonald @ Jason Clarke on Jun 23, 2014 8:09 AM
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  The issue has been that they had been logging in and working on the wrong drawings. But since we got our message notification system up and running it hasn't been as big of an issue.
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