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importing a step file or iges file an error message comes up

Question asked by Franklin Bulley on Apr 16, 2014
Latest reply on Apr 17, 2014 by Franklin Bulley

When importing or converting a step file or iges file an error message comes up "An error was encountered while trying to open your file. Contact technical support for possible solution". Well I contacted technical support and get disconnected which leaves me with 2 problems: 1. I can open the files. 2. I cannot get any technical support

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