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Having trouble downloading a model from Stober (Gearbox)

Question asked by Carl Dahm on Feb 26, 2014
Latest reply on Feb 26, 2014 by Carl Dahm

I recently was given a new computer at work and had to install SW on the machine. I was running SW 2014 SP 1 on a laptop and was able to download gearboxes from cad.stober.com with no problems. I am now getting the following message when I attempt to perform the same downloads I have in the past. CAPTURE.PNG as you can see, Solidworks is already open and when I click the 'OK' button, the dialog box doesn't go away; and doesn't seem to be doing anything. I am not sure what to do here as this is incredibly frustrating and holding up progress on a major project.

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