1 Reply Latest reply on Mar 11, 2014 3:08 PM by Lenny Bucholz

    Purchasing Solidworks Student Edition

    Wes Davis

      Ok, so i have gone through the whole process of purchasing SolidWorks through the Solidworks Student Store.

       

      -I have filled out and submitted the eligibility form

      -I filled out the billing and shipping info

      -When i click "place order" it just refreshes the page and there is no confirmation of purchase, so I try it again with a different browser. Same result. I dont think the order went through, but I want to make sure I didnt just purchase it twice

      -I checked my email, no confirmation

      -Checked order status, just refreshed the page when i submitted

      -I tried to call and talk to someone over the phone, but they couldnt help me because all issues with the student edition are handled online

      -I tried to fill out a student support form, but you have to have a serial number to complete it. I essentially have no other way to talk to someone about purchasing Solidworks

       

      Just all around horrible customer service from Solidworks so far. All I need: can someone confirm that I would be directed to some type of confimation screen if i had in fact purchased the software? I dont want to purchase it from one of their outside retailers and find out that I already have a two orders on the way