3 Replies Latest reply on Feb 10, 2014 8:24 AM by Joy Garon

Cannot open certain drawings with eDrawings 2014 SP1.0

Chris Bassett Feb 4, 2014 5:00 PM

I've noticed on our system that we cannot open certain Solidworks drawings wiht eDrawings. We have EPDM 2014 SP1.0 installed, all CAD machines are running Solidworks 2014 SP1.0 and everyone is using eDrawings 2014 SP1.0. The only thing is that not all of our CAD files are in the latest (2014) file format, some are in 2012 and 2013 formats (because we have not found a need to open and resave/change them yet).

Anyway, within the PDM, randomly, certain files (in particular drawings) will not open. You can double click on them, and eDrawings shows up, but then displays nothing. No errors or whatever. But then another user can view it on their machine without an issue. But this seems limited to a few machines only, one of which has Solidworks CAD on it, the other just has a read-only EPDM Viewer license.

There is no error message; it's just nothing shows up when eDrawings opens. And eDrawings isn't stuck or anything...it just doesn't display anything. But this is sort of a hit or miss kind of deal, and the people who are having the problem have read access (at least, if not write/check-out access) to the files (except for the Viewers, which can only read the files). But still, they should be able to view them at least in the viewer.

Ideas?

Re: Cannot open certain drawings with eDrawings 2014 SP1.0

Charley Saint Feb 4, 2014 5:41 PM (in response to Chris Bassett)

Chris,

I would suspect the registry is at fault here. Do you see the same behavior if they open eDrawings and drag a file into it to open? What about if they use the file->open command in eDrawings. If those work fine for the user then I would check the registry under HKEY_CURRENT_USER\Software\Classes and see if there are any entires for the file extension under there (.sldprt, .sldasm, .slddrw) If you find them there you can export and delete them, they shouldn't be there as they are located in HKEY_LOCAL_MACHINE\SOFTWARE\Classes by default. After deleting them make the user log off and back on and it should work for you. Also if you did the install from the EPDM install you may want to try downloading the full version from the SolidWorks web site and installing from there.
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Re: Cannot open certain drawings with eDrawings 2014 SP1.0

Jean-Philippe Duvillard Feb 10, 2014 7:33 AM (in response to Chris Bassett)

Hi Chris,

It doesn't look like the same issue as the one we've had: https://forum.solidworks.com/thread/75445?tstart=0

However it may be worth updating eDrawings to version 2014 SP2 and test again? SP2 has solved my problem, so good luck.
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- Re: Cannot open certain drawings with eDrawings 2014 SP1.0
  
  Joy Garon Feb 10, 2014 8:24 AM (in response to Jean-Philippe Duvillard)
  
  Hi Guys - Might your problem be this? - trying to preview a SolidWorks drawing (slddrw) containing a sketch picture (inserted image) will crash If so, SP2 does fix the issue. Regards, Joy
  
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