I would suspect the registry is at fault here. Do you see the same behavior if they open eDrawings and drag a file into it to open? What about if they use the file->open command in eDrawings. If those work fine for the user then I would check the registry under HKEY_CURRENT_USER\Software\Classes and see if there are any entires for the file extension under there (.sldprt, .sldasm, .slddrw) If you find them there you can export and delete them, they shouldn't be there as they are located in HKEY_LOCAL_MACHINE\SOFTWARE\Classes by default. After deleting them make the user log off and back on and it should work for you. Also if you did the install from the EPDM install you may want to try downloading the full version from the SolidWorks web site and installing from there.
It doesn't look like the same issue as the one we've had: https://forum.solidworks.com/thread/75445?tstart=0
However it may be worth updating eDrawings to version 2014 SP2 and test again? SP2 has solved my problem, so good luck.
Hi Guys - Might your problem be this? - trying to preview a SolidWorks drawing (slddrw) containing a sketch picture (inserted image) will crash If so, SP2 does fix the issue. Regards, Joy