AnsweredAssumed Answered

Installation - can't connect to SW server to verify serial #

Question asked by Christopher Larson on Jan 19, 2014
Latest reply on Jan 25, 2014 by Christopher Larson

Hi SolidWorks community,


I'm sure you've all seen this issue in the forum already, but I have yet to find a solution that works. Here's the error I'm getting after entering the serial number (supplied by my professor):


Could not connect to the SolidWorks server to determine which products you are entitled to install.

Check the Internet connection and click Retry if this is a temporary problem. Otherwise, you may continue without the connection if you have installation source files available on your computer already.


I'm stuck, unable to download the files.


Here's the setup: Trying to install SolidWorks 2013 SP4.0 (64bit) to Windows 8.1 (64bit) on a MacBook Pro (via BootCamp). Connection is through a VPN to my school. The VPN seems to have no issues at all. I've been trying over and over again all day, so it doesn't seem like a temporary server issue.


Your help is much appreciated. Thanks.