3 Replies Latest reply on Feb 3, 2014 11:42 AM by Brad Hakeman

    Question regarding download

    Ricky Scott

      Hi,

       

      I have a question regarding downloading the software. I've had the solidworks student edition, and am basically downloading an extension. I uninstalled the current copy and installed the new copy, everything seemed to work fine. The installation manager finished, and when I went to open the program I received this error message:

      This version had not been commissioned properly, please contact your supplier (A100,68). Then when I clicked ok for that another message appears that says:

      An activation prerequisite is missing, please reinstall (68).

       

      Does anyone here have any experience with this?

       

      Thanks in advance

       

      Rick

        • Re: Question regarding download
          Jerry Steiger

          Rick,

           

          You might try asking this question in the Administration forum, as that is the best spot to get answers about installation issues.

           

          Jerry S.

          • Re: Question regarding download
            Deepak Gupta

            Rick try the solution given in SolidWorks Knowledge Base Solution Id: S-062141 if that helps you (not sure if you've access to that area I'm posting the solution below)

             

            1. Open a command prompt (Start > Run > type cmd and hit enter)

            2. Type 'cd c:\program files\solidworks corp\solidworks\setup\i386' to change to the <SolidWorks install directory>\setup\i386 folder  If SolidWorks is not installed in the default location update the path as necessary

            3. Type swlicservinst.exe -swip swx and hit enter

            4. Type swinstactsvc.exe -swip swx and hit enter

            5. Start SolidWorks.

              • Re: Question regarding download
                Brad Hakeman

                We have one user getting this error this morning.  Would it have something to do with the license server?  We moved the license manager to a newer server and had everyone run a batch command to update their machines to search for the right server.  If the user didn't run the batch command, would the installation manager have problems updating to 14?