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2013 Install Error(s)

Question asked by Bill Rose on Jan 8, 2014
Latest reply on Jan 17, 2014 by Bill Rose

I have no idea where to put this so I chose General.

 

I have been trying (for days) to upgrade from 2013 SP4.0 to SP5.0 with no success. One of the reasons may be the attached error message;

 

SWx IM Message - WinXP.JPG

Why would this message be displayed on a Win7 machine? Is this preventing SP5.0 from being installed?

 

And then there's this one;

 

SWx 2013 SP5 Error Message.JPG

It tells me I'm downloading the full copy of SP5.0 and tells me I selected no products!

 

Thanks.............Bill

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