4 Replies Latest reply on Dec 23, 2013 3:58 PM by Jake Brann

    Issue with mail generated during workflow transition

    Jake Brann

      I have a "send mail" action for one of my transitions in a workflow.  Our system is setup to deliver these through the email system.  The issue is that some of the buttons that are auto-generated are not functional.  The email has the output shown in image #1.

       

      Did some research and found the table with the templates for this message - copied it into html and viewed and found the buttons are available (image #2).

       

      Does anyone know if there is a simple fix for this - most likely some security setting in the mail client or server?  The html code is a form submittal.

       

      I can always adjust the template to include html links (these come through fine), but I didn't want to mess with this in case it impacted something else.

       

      Just looking for the simplest solution.

       

      Thanks,

      Jake