5 Replies Latest reply on Dec 3, 2013 2:44 PM by Don Cheke

    A serial number was not found in the activation database

    Don Cheke

      Hi All,


      I purchased a new computer and I can't install SW2013 or SW14. I have my serial number and I have a paid subscription.


      When I try to install I get thie message:


      Your serial number does not entitle you to SolidWorks 2014. If your license is new, you may want to try again later. Otherwise contact your reseller to verify that the number is correct. You will still be able to choose the products you want to install, but you will not be able to download any installation files. If you continue without downloading enabled, you will need to provide a complete set of download source files or a DVD from which to install.


      Click Back to check the serial number you entered or enter a new serial number. If you continue without a validated serial number, the Installation Manager will not pre-select the products to which you are entitled.


      I emailed my reseller last Thursday but have not heard back (probably all gone for Thanksgiving holiday).


      Is there some appdata I can snag from my old computer that can help me get around this or something else I can try?