for item 2,
those appear to be scanned in print outs. do you know how they we printed? (i.e. one from SW and the other from the preview pane) we have similar issues occasionally where some model edges do not show up in the preview pane, and therefore do not print when printed from the preview. this is related to the views not being fully regened when the file was last saved/checked in.
These are screen shots of PDF's that they had printed out. I had scanned their PDF's and emailed them to myself and could not break them up or re-save as JPGs, hence the screen shot.
Let me take your answer back to them and see what they have to say.
Item 1) Usually occurs with SW 2013 and EPDM 2012, but can occur if the document manager dll doesn't get updated when you update EPDM, possibly try a repair install of EPDM
Item 3) Go into card editor and resize the card to remove all the white space, it should move you ok button up close to the bottom of the card.
Thanks for your prompt response. I will do the repair install tomorrow.
As for Item 3. The minamize tool was hidden behind another part of the card editor and it just took me a minute to remember what to do.