AnsweredAssumed Answered

I need support! Install Manager won't access server.

Question asked by Eystein Orsnes on Oct 24, 2013
Latest reply on Oct 26, 2013 by Eystein Orsnes

I apologize if this is not the right place, but the support section seems to be non-existent for us who just use a collage licence. I can't get SW installed on my new computer. Install Manager won't connect to the servers to determine which products I am entitled to. This is the message:

 

Could not connect to the SolidWorks server to determine which products you are entitled to install.

Check the Internet connection and click Retry if this is a temporary problem. Otherwise, you may continue without the connection if you have installation source files available on your computer already.

 

First I thought your servers were down, but a friend tried and he got through using the exact same licence. My new computer is the Surface PRo 2, which runs the Win 8.1. I really don't understand what is wrong and hope someone has got a clue what's going on.

 

Regards

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