12 Replies Latest reply on Oct 21, 2013 2:03 PM by Matthew Paone

Crash in Flow Simulation with FirePro W5000

Matthew Paone Oct 17, 2013 11:20 AM

Hi all,

I'm wondering if anyone has seen the following problem before. I'm running SolidWorks 2012, SP 3.0, with Flow Simulation.

I create a new part, which is a simple box-section channel.

Save part.

Create new Flow Simulation Project.

Save part.

Crash.

However, if I go to Options -> System Options -> Performance then check Use Software OpenGL, the problem appears to disappear.

I have a custom hardware setup:

i7-4770k, overclocked to 4.5 GHz.

Corsair H100i water cooler

ASUS Maximus Gene VI MB

Samsung 850 Pro Series 256GB SSD

32GB (4x 8GB) G.SKILL TridentX F3-2400C10D-16GTX

AMD FirePro W5000

Has anyone seen this before?

Re: Crash in Flow Simulation with FirePro W5000

Jared Conway Oct 17, 2013 12:05 PM (in response to Matthew Paone)

are you on the recommended driver for your card and 2012 sp3.0?

did it ever work on this system or has it always been this way?

What operating system are you running?

if the openGL test fixes the issue, you have a graphics card/driver related issue. so that is where you should concentrate your effort. unfortunately we don't have any ATI products in house. have you checked the solidworks kb to see if there is anything specific?
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- Re: Crash in Flow Simulation with FirePro W5000
  
  Matthew Paone Oct 17, 2013 12:23 PM (in response to Jared Conway)
  
  Hi Jared,
  
  I'm using the driver for the FirePro W5000 as recommended by the SolidWorks website. This is the first time that I've built a new model on this machine. I'm running Windows 7 Pro 64-bit. I have not checked the SolidWorks kb... (sorry, what does kb mean?)
  
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  - Re: Crash in Flow Simulation with FirePro W5000
    
    Jared Conway Oct 17, 2013 1:33 PM (in response to Matthew Paone)
    
    customerportal.solidworks.com > knowledgebase is available to subscription service customers.
    
    not knowing if this configuration works makes it challenging. i'd go for making sure all drivers on your system, os..etc are all up to date. you could try an uninstall/reinstall. if those don't work, and you're on subs, i'd get in touch with your reseller to escalate to solidworks to see if there is some kind of compatibility issue.
    
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    - Re: Crash in Flow Simulation with FirePro W5000
      
      Matthew Paone Oct 17, 2013 2:08 PM (in response to Jared Conway)
      
      Hi Jared,
      
      Unfortunately my subscription has expired and my company won't be renewing for a little while. I have uninstalled and reinstalled everything, to no avail.
      
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Re: Crash in Flow Simulation with FirePro W5000

Anna Wood Oct 17, 2013 1:44 PM (in response to Matthew Paone)

Lower your overclock and see if the crash goes away. Your overclock may be too much to run stable for this type of operation. Flow is likely pushing your system pretty hard. You may have tipped over the edge.

Cheers,

Anna
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- Re: Crash in Flow Simulation with FirePro W5000
  
  Matthew Paone Oct 17, 2013 2:10 PM (in response to Anna Wood)
  
  Hi Anna,
  
  It is only SolidWorks that is crashing, not the entire system. The crash occurs while building the model, not while solving. The system runs stable even when utilizing 100% of the processor power. It seems like it is related to the graphics card. I will reduce the overclock and see if that makes a difference.
  
  Thanks,
  
  Matthew
  
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- Re: Crash in Flow Simulation with FirePro W5000
  
  Matthew Paone Oct 17, 2013 2:46 PM (in response to Anna Wood)
  
  Just tested with stock processor settings. Definitely not processor related.
  
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  - Re: Crash in Flow Simulation with FirePro W5000
    
    Anna Wood Oct 17, 2013 4:08 PM (in response to Matthew Paone)
    
    Hmmm..... Don't know what to tell you. Maybe see if you can return the video card and get another one. Maybe that card is bad.
    
    Cheers,
    
    Anna
    
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    - Re: Crash in Flow Simulation with FirePro W5000
      
      Jared Conway Oct 17, 2013 4:18 PM (in response to Anna Wood)
      
      changing cards would probably be a good next step. or trying it in another computer.
      
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  - Re: Crash in Flow Simulation with FirePro W5000
    
    Alessandro Tornincasa Oct 17, 2013 4:52 PM (in response to Matthew Paone)
    
    Hi Matthew,
    Try following this procedure, it worked with customers experiencing even worse issues like black screens:
    - uninstall graphic card driver
    - log in Windows with safe mode
    - use driver sweeper to remove any traces of old graphic card driver. You can get it here:http://www.guru3d.com/content-page/guru3d-driver-sweeper.html
    - log in Windows in normal mode
    - install certified graphic driver
    
    Alex
    
    www.solidworksacademy.blogspot.com
    
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Re: Crash in Flow Simulation with FirePro W5000

Mark Praner Oct 21, 2013 9:38 AM (in response to Matthew Paone)

Picked one of these cards for a new build here as well (got it cheap). Had nothing but problems with it in solidworks.. Crashes, solidworks would pause, stutter etc.. tried in different machines, drivers etc.. Ended up dump this card and installed a V4900 all problems went away. Machine and anything that is thrown at it, works flawlessly.
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- Re: Crash in Flow Simulation with FirePro W5000
  
  Matthew Paone Oct 21, 2013 2:03 PM (in response to Mark Praner)
  
  Hi all,
  
  I have put the video card into an identical hardware setup, but with SolidWorks 2013 installed. Using the same drivers, everything seems to be stable. I suppose whatever the issue, they rectified it with SW 2013.
  
  Mark, the W5000 has been running very stable for me with the exception of this problem. Hopefully, this will be the last of them!
  
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