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Crash in Flow Simulation with FirePro W5000

Question asked by Matthew Paone on Oct 17, 2013
Latest reply on Oct 21, 2013 by Matthew Paone

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Hi all,

I'm wondering if anyone has seen the following problem before. I'm running SolidWorks 2012, SP 3.0, with Flow Simulation.

I create a new part, which is a simple box-section channel.

Save part.

Create new Flow Simulation Project.

Save part.

Crash.

However, if I go to Options -> System Options -> Performance then check Use Software OpenGL, the problem appears to disappear.

I have a custom hardware setup:

i7-4770k, overclocked to 4.5 GHz.

Corsair H100i water cooler

ASUS Maximus Gene VI MB

Samsung 850 Pro Series 256GB SSD

32GB (4x 8GB) G.SKILL TridentX F3-2400C10D-16GTX

AMD FirePro W5000

Has anyone seen this before?

Matthew Paone Oct 21, 2013 2:03 PM

Correct Answer

Hi all,

I have put the video card into an identical hardware setup, but with SolidWorks 2013 installed. Using the same drivers, everything seems to be stable. I suppose whatever the issue, they rectified it with SW 2013.

Mark, the W5000 has been running very stable for me with the exception of this problem. Hopefully, this will be the last of them!

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Jared Conway Oct 17, 2013 12:05 PM

are you on the recommended driver for your card and 2012 sp3.0?

did it ever work on this system or has it always been this way?

What operating system are you running?

if the openGL test fixes the issue, you have a graphics card/driver related issue. so that is where you should concentrate your effort. unfortunately we don't have any ATI products in house. have you checked the solidworks kb to see if there is anything specific?

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Matthew Paone @ Jared Conway on Oct 17, 2013 12:23 PM

Hi Jared,

I'm using the driver for the FirePro W5000 as recommended by the SolidWorks website. This is the first time that I've built a new model on this machine. I'm running Windows 7 Pro 64-bit. I have not checked the SolidWorks kb... (sorry, what does kb mean?)

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Jared Conway @ Matthew Paone on Oct 17, 2013 1:33 PM

customerportal.solidworks.com > knowledgebase is available to subscription service customers.

not knowing if this configuration works makes it challenging. i'd go for making sure all drivers on your system, os..etc are all up to date. you could try an uninstall/reinstall. if those don't work, and you're on subs, i'd get in touch with your reseller to escalate to solidworks to see if there is some kind of compatibility issue.

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Matthew Paone @ Jared Conway on Oct 17, 2013 2:08 PM

Hi Jared,

Unfortunately my subscription has expired and my company won't be renewing for a little while. I have uninstalled and reinstalled everything, to no avail.

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Anna Wood Oct 17, 2013 1:44 PM

Lower your overclock and see if the crash goes away. Your overclock may be too much to run stable for this type of operation. Flow is likely pushing your system pretty hard. You may have tipped over the edge.

Cheers,

Anna

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Matthew Paone @ Anna Wood on Oct 17, 2013 2:10 PM

Hi Anna,

It is only SolidWorks that is crashing, not the entire system. The crash occurs while building the model, not while solving. The system runs stable even when utilizing 100% of the processor power. It seems like it is related to the graphics card. I will reduce the overclock and see if that makes a difference.

Thanks,

Matthew

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Matthew Paone @ Anna Wood on Oct 17, 2013 2:46 PM

Just tested with stock processor settings. Definitely not processor related.

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Anna Wood @ Matthew Paone on Oct 17, 2013 4:08 PM

Hmmm..... Don't know what to tell you. Maybe see if you can return the video card and get another one. Maybe that card is bad.

Cheers,

Anna

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Jared Conway @ Anna Wood on Oct 17, 2013 4:18 PM

changing cards would probably be a good next step. or trying it in another computer.

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Alessandro Tornincasa @ Matthew Paone on Oct 17, 2013 4:52 PM

Hi Matthew,

Try following this procedure, it worked with customers experiencing even worse issues like black screens:

- uninstall graphic card driver

- log in Windows with safe mode

- use driver sweeper to remove any traces of old graphic card driver. You can get it here:http://www.guru3d.com/content-page/guru3d-driver-sweeper.html

- log in Windows in normal mode

- install certified graphic driver

Alex

www.solidworksacademy.blogspot.com

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Mark Praner Oct 21, 2013 9:38 AM

Picked one of these cards for a new build here as well (got it cheap). Had nothing but problems with it in solidworks.. Crashes, solidworks would pause, stutter etc.. tried in different machines, drivers etc.. Ended up dump this card and installed a V4900 all problems went away. Machine and anything that is thrown at it, works flawlessly.

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Matthew Paone @ Mark Praner on Oct 21, 2013 2:03 PM

Hi all,

Mark, the W5000 has been running very stable for me with the exception of this problem. Hopefully, this will be the last of them!

Actions

12 Replies

Jared Conway Oct 17, 2013 12:05 PM
Mark Correct
Correct Answer
are you on the recommended driver for your card and 2012 sp3.0?

did it ever work on this system or has it always been this way?

What operating system are you running?

if the openGL test fixes the issue, you have a graphics card/driver related issue. so that is where you should concentrate your effort. unfortunately we don't have any ATI products in house. have you checked the solidworks kb to see if there is anything specific?
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- Matthew Paone @ Jared Conway on Oct 17, 2013 12:23 PM
  Mark Correct
  Correct Answer
  Hi Jared,
  
  I'm using the driver for the FirePro W5000 as recommended by the SolidWorks website. This is the first time that I've built a new model on this machine. I'm running Windows 7 Pro 64-bit. I have not checked the SolidWorks kb... (sorry, what does kb mean?)
  Like • Show 0 Likes0
  Actions
  - Jared Conway @ Matthew Paone on Oct 17, 2013 1:33 PM
    Mark Correct
    Correct Answer
    customerportal.solidworks.com > knowledgebase is available to subscription service customers.
    
    not knowing if this configuration works makes it challenging. i'd go for making sure all drivers on your system, os..etc are all up to date. you could try an uninstall/reinstall. if those don't work, and you're on subs, i'd get in touch with your reseller to escalate to solidworks to see if there is some kind of compatibility issue.
    Like • Show 0 Likes0
    Actions
    - Matthew Paone @ Jared Conway on Oct 17, 2013 2:08 PM
      Mark Correct
      Correct Answer
      Hi Jared,
      
      Unfortunately my subscription has expired and my company won't be renewing for a little while. I have uninstalled and reinstalled everything, to no avail.
      Like • Show 0 Likes0
      Actions
Anna Wood Oct 17, 2013 1:44 PM
Mark Correct
Correct Answer
Lower your overclock and see if the crash goes away. Your overclock may be too much to run stable for this type of operation. Flow is likely pushing your system pretty hard. You may have tipped over the edge.

Cheers,

Anna
Like • Show 0 Likes0
Actions
- Matthew Paone @ Anna Wood on Oct 17, 2013 2:10 PM
  Mark Correct
  Correct Answer
  Hi Anna,
  
  It is only SolidWorks that is crashing, not the entire system. The crash occurs while building the model, not while solving. The system runs stable even when utilizing 100% of the processor power. It seems like it is related to the graphics card. I will reduce the overclock and see if that makes a difference.
  
  Thanks,
  
  Matthew
  Like • Show 0 Likes0
  Actions
- Matthew Paone @ Anna Wood on Oct 17, 2013 2:46 PM
  Mark Correct
  Correct Answer
  Just tested with stock processor settings. Definitely not processor related.
  Like • Show 0 Likes0
  Actions
  - Anna Wood @ Matthew Paone on Oct 17, 2013 4:08 PM
    Mark Correct
    Correct Answer
    Hmmm..... Don't know what to tell you. Maybe see if you can return the video card and get another one. Maybe that card is bad.
    
    Cheers,
    
    Anna
    Like • Show 0 Likes0
    Actions
    - Jared Conway @ Anna Wood on Oct 17, 2013 4:18 PM
      Mark Correct
      Correct Answer
      changing cards would probably be a good next step. or trying it in another computer.
      Like • Show 0 Likes0
      Actions
  - Alessandro Tornincasa @ Matthew Paone on Oct 17, 2013 4:52 PM
    Mark Correct
    Correct Answer
    Hi Matthew,
    Try following this procedure, it worked with customers experiencing even worse issues like black screens:
    - uninstall graphic card driver
    - log in Windows with safe mode
    - use driver sweeper to remove any traces of old graphic card driver. You can get it here:http://www.guru3d.com/content-page/guru3d-driver-sweeper.html
    - log in Windows in normal mode
    - install certified graphic driver
    
    Alex
    
    www.solidworksacademy.blogspot.com
    Like • Show 1 Like1
    Actions
Mark Praner Oct 21, 2013 9:38 AM
Mark Correct
Correct Answer
Picked one of these cards for a new build here as well (got it cheap). Had nothing but problems with it in solidworks.. Crashes, solidworks would pause, stutter etc.. tried in different machines, drivers etc.. Ended up dump this card and installed a V4900 all problems went away. Machine and anything that is thrown at it, works flawlessly.
Like • Show 0 Likes0
Actions
- Matthew Paone @ Mark Praner on Oct 21, 2013 2:03 PM
  Unmark Correct
  Correct Answer
  Hi all,
  
  I have put the video card into an identical hardware setup, but with SolidWorks 2013 installed. Using the same drivers, everything seems to be stable. I suppose whatever the issue, they rectified it with SW 2013.
  
  Mark, the W5000 has been running very stable for me with the exception of this problem. Hopefully, this will be the last of them!
  Like • Show 0 Likes0
  Actions

Crash in Flow Simulation with FirePro W5000

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