Can someone from SW verify one or both of these options will properly add a "vote" to an SPR?

1: go to KB in customer portal and search for SPR then select this option

2: go to Enhancement Requests in customer portal and search for SPR then select this option

The reason I ask is I've seen #2 talked about and I usually do option #1 (at direction from VAR).  If that only will get me an email when it's fixed, I have some "voting" to do .

Thank you,

Paul