AnsweredAssumed Answered

Instant crash after initial loading sequence

Question asked by Zu Jian Lee on Aug 30, 2013
Latest reply on Aug 18, 2014 by Daniel Jaeger



My laptop is pretty much brand new and I haven't installed anything other than SW 2013/14.


After installing it for the first time, it worked exactly once. From the second attempt to run the program onwards, this error pops out and SW proceeds to close by itself:


Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          sldworks.exe

  Application Version:

  Application Timestamp:          50f9cb56

  Fault Module Name:          mshtml.dll

  Fault Module Version:          10.0.9200.16660

  Fault Module Timestamp:          51f1cfae

  Exception Code:          c0000005

  Exception Offset:          0000000000023eab

  OS Version:          6.1.7601.

  Locale ID:          18441

  Additional Information 1:          e12b

  Additional Information 2:          e12bace1a32e72b5ee9aeadc3641fa1d

  Additional Information 3:          c193

  Additional Information 4:          c19390c57e07f83d981f0f9a4176b0a6


I've uninstalled and reinstalled it a couple of times but the problem persists. Anyone knows of a possible solution? Thanks!