Greetings SolidWorks users,

Since June 18, 2013,  I've been having issues with my HP Z420, which I purchased in August 2013.  What happens is... without warning, roughly every 2-3 hours  it "freezes" (no keyboard or mouse input at all) and I have to hard shut-down to make it operational again.  Ironically, remote accessing the CPU allows that person to operate the machine while I cannot.   I spent weeks diagnosing the issue with HP without resolution. I even received an "Alert" email from HP saying that "a small number of customers are having this problem with the Z420 and Z620."   This is the reason they "warrentee" replaced my Z420 with a Z820. They do not know the cause or cure.  I was really excited to receive such a powerhhouse.   Unfortunately for me, it does the same thing!!!!  It happened twice the first day I booted it up. I haven't turned it on since.    Believe me... I hope no one else is having this happen as it has been a nightmare to productivity. (and sanity) and at this point in time it is still unresolved.

If any of you have this "freezing" issue, please let me know.  Any theories as to the cause?  We replaced "everything" in the Z420 before HP sent me the Z820.

Best regards,

Sherrie Kysilka

504.834.9999 x3360